IT Manager

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading hotel in Singapore is seeking an IT Manager to oversee the entire IT infrastructure operations. This role involves planning, designing, and maintaining network architecture, managing IT staff, and ensuring compliance with data security standards. Candidates should have a degree in Information Technology and proven experience in IT management within the hospitality industry. Join the dynamic team and enjoy career development opportunities in this vibrant environment.

Benefits

Career development programs

Dynamic team environment

Qualifications

• Bachelor's degree required.
• Relevant certifications in network management preferred.
• Proven experience in IT management in hospitality.

Responsibilities

• Oversee IT infrastructure operations.
• Plan and maintain network architecture.
• Manage IT support requests and team.

Skills

Network management

IT operations

Problem-solving

Leadership

Communication

Education

Bachelor's degree in Computer Science, Information Technology

Tools

Networking protocols

Servers

Virtualization technologies

Job description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining, and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guest rooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immersive growth and career opportunities with us.

Summary of Responsibilities:

• Oversee and lead the entire IT infrastructure of the hotel, ensuring the smooth operation of network and systems on a daily basis.
• Plan, design, maintain, and implement a robust and secure network architecture to support the hotel's operations and guest services.
• Manage and maintain all networking equipment, including routers, switches, access points, and firewalls, ensuring optimal performance and reliability.
• Collaborate with vendors to procure networking hardware and software, negotiating the best deals to maximize the IT budget.
• Provide day-to-day supervision and guidance to the IT Administrator(s), fostering a positive and productive work environment.
• Ensure efficient handling of IT support requests from colleagues, resolving issues promptly to minimize downtime and disruptions.
• Develop and enforce IT policies and procedures, maintaining data security and privacy standards in compliance with industry regulations.
• Conduct regular audits to assess the efficiency and security of IT systems, identifying areas for improvement and implementing necessary changes.
• Coordinate with department heads to understand their IT needs and recommend appropriate solutions to enhance operational efficiency.
• Stay updated with the latest trends and advancements in network technology and infrastructure management to introduce innovative solutions.
• Assist in the planning and execution of technology-related projects, including system upgrades and integrations.
• Collaborate with the hotel's management team to align IT strategies with overall business goals and objectives.

REQUIREMENTS

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant professional certifications in network management (e.g., CCNA, CCNP) are highly preferred.
• Proven experience as an IT Manager with a focus on network and infrastructure management, preferably within the hospitality industry.
• Demonstrated expertise in daily IT operations, including managing IT administrators and handling user support requests.
• Solid knowledge of networking protocols, configurations, and security measures.
• Familiarity with infrastructure components such as servers, storage, and virtualization technologies.
• Excellent leadership and communication skills, with the ability to lead a team and collaborate effectively with cross-functional departments.
• Strong problem-solving and decision-making abilities to address complex IT issues.
• Ability to manage multiple projects simultaneously and prioritize tasks efficiently.
• Flexibility to work during non-business hours for system maintenance and emergencies.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS