IT Manager

Robert Half International Pte Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a proactive IT Assistant Manager to enhance their IT operations. In this pivotal role, you will oversee the daily health and performance of IT infrastructure, manage service desk functions, and ensure compliance with IT policies and security standards. Your expertise in troubleshooting across various environments and familiarity with Microsoft 365 will be key in driving improvements and efficiency. This dynamic position offers an opportunity to lead a growing team, mentor junior staff, and contribute to exciting IT projects. If you're ready to take on new challenges in a collaborative environment, this is the perfect role for you.

Qualifications

• 8-10 years of hands-on experience in IT support and systems administration.
• Strong grasp of networking and endpoint security.

Responsibilities

• Oversee IT infrastructure health, performance, and availability.
• Manage IT operations including hardware and software provisioning.

Skills

IT Support

Systems Administration

Service Desk Management

Windows/macOS Troubleshooting

Networking

Endpoint Security

Communication Skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in IT

Tools

Microsoft 365

ITSM Platforms

Job description

The Company

Our client, a leading Investment Management player, is seeking a proactive and dependable IT Assistant Manager to join their growing team.

The Role

• Oversee the daily health, performance, and availability of IT infrastructure, systems, and endpoints.
• Manage IT operations including hardware and software provisioning, asset inventory, and configuration compliance.
• Ensure timely patching, updates, and adherence to internal IT policies and security standards.
• Lead the IT service desk function, including ticket management, triage, escalation, and resolution.
• Monitor service levels, analyze support trends, and implement improvements to enhance efficiency and user experience.
• Develop and maintain user-facing documentation and technical knowledge base content.
• Provide technical guidance and mentorship to junior staff or external support vendors.
• Coordinate with IT vendors for onboarding, support, contract renewals, and performance tracking.
• Maintain vendor documentation, manage license inventories, and ensure SLA compliance.
• Support IT projects such as system upgrades, application rollouts, and automation initiatives.
• Assist with cybersecurity efforts including access management, endpoint protection, vulnerability remediation, and user awareness programs.
• Participate in audits, policy reviews, and compliance-related activities.
• Perform other ad-hoc tasks and responsibilities as assigned by the IT Director.

Your Profile

• Bachelor's degree in Computer Science, IT, or a related field.
• 8-10 years of hands-on experience in IT support, systems administration, or operations.
• Experience managing service desks and troubleshooting across Windows/macOS environments.
• Familiarity with Microsoft 365 (Exchange, SharePoint, OneDrive) and ITSM platforms.
• Strong grasp of networking, endpoint security, and device management.
• Exposure to ITIL practices and cybersecurity frameworks is advantageous.
• Excellent communication and stakeholder engagement skills.

Apply Today

Please send your resume, in WORD format only and quote reference number GO13205426, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence No.: 07C5595 | Gabriela De Brito Lopes Prestes Oxby EA Registration no.: 1989404

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.sg/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.