IT Infrastructure Manager

Primary job responsibilities include, but not limited to:

• Governance and risk management of global IT infrastructure systems

• Holistic ownership of network, cybersecurity and server / storage / backup and structured cabling infrastructure including overall design architecture, as part of a core team reporting to the Operations Manager

• Understanding the wider core business ensuring best fit for purpose IT infrastructure, systems and processes, recommending and delivering pragmatic, value-based solutions

• Ensure appropriate environmental controls including mains and backup electrical power, air-conditioning, fire systems, are incorporated into all aspects of on-premises server rooms

• Develop strategies and procedures for securing IT infrastructure and data

• Plan and execute system upgrades and maintenance tasks, including network configuration, installation of new hardware and software, and manage account access

• Oversee the daily operations of the IT department and ensure that systems, services, and infrastructure work reliably and securely

• Lead a team of IT professionals, provide guidance, and manage their performance including contact availability of appropriate technical resources

• Maintain information management with latest IT technologies and issues including regulatory changes, advancements in technology, and trends in customer requirements

• Maintain and administer computer networks, systems, databases, and related environments ensuring systems uptime of 99.5% with no unplanned outages

• Design and implement disaster recovery plans and ensure data is backed up

• Monitor system performance and troubleshoot issues

• Manage relationships with vendors and negotiate contracts for IT services

• Prepare and maintain documentation of network configurations and cabling layouts

• Develop, implement, and manage projects that align with company goals and objectives

Candidates should ideally possess the following:

• Bachelor’s degree, specialising in information technology, mathematics or similar

• Minimum 10 years proven experience as an IT Infrastructure Manager managing both on-premises and cloud infrastructure

• Experience in sourcing, evaluating and specifying IT infrastructure, product and tender analysis, implementation, and ongoing maintenance

• Experience in building, controlling and monitoring global IT budgets

• Experience in managing internal and external IT security audits

• Sound understanding of complexed infrastructure, resourceful, proactive, and a strong problem solver, calm and measured in managing disasters

• Excellent organizational and leadership skills

• Excellent communication and interpersonal skills

• Attention to detail and possess good time management skills

• A team player who is also able to work independently as well as able to multi-task