IT Infrastructure Engineer Team Lead

Kawatec Pte Ltd; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

A leading company is seeking an IT Infrastructure Manager to handle PC installations, network maintenance, and Microsoft 365 management. The role requires a Bachelor's degree and over 3 years of relevant experience. The successful candidate will oversee team management and infrastructure tasks, ensuring stable operations and effective communication with vendors and departments.

Qualifications

• 3+ years of practical experience in IT infrastructure.
• Experience in operating Microsoft 365 and network configuration.
• Business-level English proficiency.

Responsibilities

• Manage PC installations, troubleshooting, and support.
• Maintain and operate network infrastructure devices.
• Manage tasks and escalations within the team.

Skills

Leadership

Communication Skills

Problem-Solving Skills

Education

Bachelor's degree in Computer Science or related field

Job description

Job Description

1. PC Installation and Management

• PC setup (email, printer, shared folder connection, etc.), migration tasks
• PC troubleshooting, maintenance, support

2. Network Infrastructure Maintenance and Operation

• Main target devices: Firewall (FortiGate), switch (NETGEAR), wireless access point (Ruckus)
• Job content: Maintenance and operation of network infrastructure

3. Microsoft 365 Installation and Management

• Maintenance and operation of Microsoft 365 and Microsoft Azure
• User account management, access rights settings
• Cloud services: Configuration of Exchange Online, OneDrive, Teams, SharePoint
• Device management: Configuration of MDM and MAM using Intune

4. Other IT Infrastructure Related Tasks

• Preliminary investigation and vendor inquiries related to communication lines (internet lines, telephone lines)
• Arrangement of LAN wiring work, preliminary investigation and vendor inquiries related to telephone systems, web conferencing systems, surveillance cameras (CCTV), door access systems

5. Team Management

• Assignment of tasks to team members
• Handling escalations from team members
• General management tasks such as managing team members' leave

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Qualifications:

• Education: Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.

Skills and Experience:

Required:

• Practical experience related to IT infrastructure (3+ years)

Preferred:

• Experience in operating Microsoft 365
• Experience in network configuration and operation
• Experience in team management (no limit on number of people)
• Business-level English proficiency

Others:

• Even if you do not meet the above requirements, please consult with us if you have relevant experience or skills.

Desired Qualities

• Leadership: Ability to lead a team to achieve stable IT infrastructure operations
• Communication Skills: Proficiency in coordinating with multiple departments and external vendors
• Problem-Solving Skills: Ability to accurately analyze technical issues and direct and execute optimal solutions