- Administer, manage, and maintain network, servers and storage
- Provide technical support in computer hardware, software and associated peripherals and ensure computers are setup and configured with standard software for users in local and regional affiliate offices.
- Provide support for IT projects and propose recommendations to improve IT operations with suitable IT solutions and tools
- Ensure proper functioning of all security appliances and adherence to IT security policy control
- Create, review and update IT security policies and procedures
- Carry out periodic and required security updates to all IT systems, computers and equipment
- Perform backup and restoration of data & systems and periodic disaster recovery exercises as well as constant monitoring of system logs to identify and remove security threats
- Propose and develop implementation plans of useful IT technologies for constant infrastructure and security improvements
- Work closely with HQ headquarters, regional IT and IT vendors on system implementation and IT operations
- Coordinate with IT vendors on faulty hardware repairs, replacement and return merchandise authorization(RMA)
Technology Focused Knowledge:
FortGate Firewall
FortiGate EMS VPN
HP Switches
Velo Cloud SD Wan
Qualys
Cortex
VMWare
Veeam Backup
PDQ Deploy and Inventory
Microsoft Server – AD, GPO
Microsoft O365
Job Requirements:
- Minimum of 5 years of experience in IT infrastructure with a focus on Windos Server administration, troubleshooting and implementation
- In-depth knowledge of Active Directory, Group Policies and security best practices
- Experience in System Center Configuration Manager (SCCM)
- Experience VMWare, Palo Alto Cortex, Qualys, FortiGate Firewall, Switches, Network Storage, Network Printer, VPN, PQD Deploy, Veeam Backup
- Proven experience in on-prem data centre architectures
- Ability to provide technical support for computer systems
- IT equipment, software and hardware
- Proficient in Microsoft Office applications
- Team player with strong sense of ownership
- Possess good communication and coordination skills
- Critical Thinking, Problem solving skills and ability to work under pressure