IT Infra Support Engineer

GLOBAL TAX FREE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tax refund services company in Singapore is seeking an IT Support Engineer to manage its technical infrastructure. The role includes troubleshooting complex issues, overseeing network security measures, and providing on-site support at various locations. Ideal candidates will have experience in IT support, a diploma in IT, and a passion for technology in a dynamic workplace.

Benefits

Opportunities for growth and learning

Dynamic workplace culture

Vision for continuous growth

Qualifications

• At least 2 years of hands-on experience in IT infrastructure support.
• Good understanding of IT infrastructure-related systems and components.
• Exceptional troubleshooting and problem-solving skills.

Responsibilities

• Maintain and ensure the reliable operation of computer systems and networks.
• Coordinate IT audits ensuring compliance with relevant regulations.
• Provide on-site technical support at data centers and retail locations.

Skills

Troubleshooting

Problem-solving

Network technologies

IT infrastructure understanding

Flexibility

Education

Diploma or ITE in Information Technology

Tools

Cisco CCNA

Fortinet

Job description

Company Overview:

Global Tax Free Singapore is authorised by Inland Revenue Authority of Singapore (IRAS) as a Central Refund Agent (CRA) as well as a sole Central Refund Counter (CRC) operator in Singapore, thereby licensed to provide tax refund services to tourists.

Specialists in tax refund services, Global Tax Free offers:

• Tax(GST) Refund Services for tourists and merchants
• Central Refund Counter
• Marketing Services
• Market Intelligence

Join our pioneering team at the forefront of technology. We are committed to innovation, creativity, and excellence in the tech industry. Our culture fosters growth and collaboration, empowering every team member to contribute to our success.

Role Overview:

We are seeking an IT Support Engineer who is adept at managing and maintaining our technical infrastructure and also possesses a keen sense of adventure and flexibility. Your role will extend beyond the confines of our office, taking you to data centers, airport airside operations, and retail locations. You will ensure the seamless operation of our IT assets, troubleshoot complex issues, and implement robust security measures. You will also oversee network security measures, including penetration testing and network vulnerability scanning, to make sure our technical infrastructure supports all locations with appropriate compliance.

Key Responsibilities:

• Possesses knowledge of IT infrastructure and collaborates with the IT team to understand and carry out related tasks.
• Maintains, configures, and ensures the reliable operation of computer systems, peripherals, POS devices, and network servers.
• Handles the installation and upgrade of computer components, POS devices, and software.
• Addresses hardware and software errors, prioritize problems, and mitigate the impact of IT issues.
• Drafts technical specifications for planning and executing regular IT infrastructure upgrades and update patches.
• Leads efforts in desktop and helpdesk support to minimize disruptions.
• Coordinates IT audits ensuring compliance with relevant regulations and standards, and addressing any audit findings promptly.
• Visits data center, retail outlets, and the airport and provide on-site technical support, ensuring the stability and security of IT operations across all locations.

Minimum Qualifications:

• Diploma or ITE in Information Technology, Computer Science, or related fields.
• At least 2 years of hands-on experience in IT infrastructure support.
• Good understanding of IT infrastructure-related systems and components.
• Certifications in relevant tech areas (e.g., Cisco CCNA) will be desirable.
• Proficient in hardware, software, and networking systems.
• Exceptional troubleshooting and problem-solving skills.
• An adventurous spirit ready for the demands of fieldwork across diverse locations.
• Good to have hands-on/technical knowledge of:

• Network technologies, like Fortinet, Cisco switches, routers. LAN/WAN, subnets, firewalls, VLAN's, and VPN.

Why Join Us?

• Dynamic and innovative workplace culture.
• Opportunities for growth and learning.
• Corporate direction with continuous growth and vision.

We are on the lookout for dynamic individuals passionate about technology and ready to go the extra mile. If you thrive in a fast-paced environment and are eager to make a significant impact, we would love to hear from you.