IT Helpdesk/Technical Support

JAC Recruitment Pte. Ltd.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player in financial services is seeking a dedicated IT Support Specialist to join their dynamic team. This role involves providing essential helpdesk support, troubleshooting hardware and software issues, and ensuring seamless communication with vendors and the headquarters IT team. The ideal candidate will possess a degree or diploma in IT and have experience in technical support, along with strong problem-solving skills. If you are passionate about technology and eager to contribute to a collaborative environment, this opportunity is perfect for you!

Qualifications

• Degree or Diploma in IT, system engineering, or computer science.
• Experience in IT helpdesk or technical support roles.

Responsibilities

• Install and configure computer hardware, operating systems, and applications.
• Serve as the first point of contact for technical support.
• Diagnose and resolve hardware and software issues.

Skills

Problem Solving

Troubleshooting

Windows OS

Technical Support

Education

Degree or Diploma in IT

Job description

COMPANY OVERVIEW

Our client is a finance services company which has a long history of providing various financial services in the region.

JOB RESPONSIBILITIES

PC Setup and Configuration:

• Day to day helpdesk

• Install and configure computer hardware, operation systems, and applications.

• Setup and initial settings for new computers

• PC troubleshooting, maintenance, and support

Day-to-day Helpdesk Functions:

• Serve as the first point of contact for technical support via phone, email, or in-person.

• Diagnose and resolve hardware and software issues.

• Communicate with system vendors to resolve technical issues and coordinate maintenance.

• Collaborate with headquarters IT team to ensure alignment with corporate IT policies and standards.

JOB REQUIREMENTS

Education: Degree or Diploma with major in IT, system engineer, computer science, or related field.

Experience:

• Basic knowledge about Windows OS.

• Excellent problem solving and trouble shooting skills.

• Previous experience in an IT helpdesk or technical support role.

• Business level Japanese language skill to align with vendors and HQ closely.

JAC Recruitment Pte. Ltd.
EA License Number: 90C3026
EA Personnel: R1985155
Rui Watanabe