IT Helpdesk Support | Singapore, SG

Thakral One Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A consulting and technology services company in Singapore is seeking an IT Helpdesk Support professional to lead their helpdesk team and ensure the efficient operation of IT systems. The ideal candidate has extensive experience in cloud technologies, Office 365, and IT infrastructure management. Strong leadership abilities and compliance awareness are essential for this role, which requires a Bachelor's degree and 7-10 years of experience.

Qualifications

• 7 - 10 years of experience in IT infrastructure.
• ITIL experience or certification is preferred.

Responsibilities

• Provide frontline technical assistance for IT systems.
• Lead the helpdesk support team and develop workflows.
• Maintain documentation of IT security policies and procedures.

Skills

Cloud technologies (Microsoft Azure)

Cloud managed models (IaaS, PaaS, SaaS)

Office 365 services

Windows Servers management

Active Directory

Cisco routers and switches

Antivirus solutions management

Education

Bachelor's or master's degree in Information Technology

Job description

The Opportunity.

We are seeking a highly skilled IT Helpdesk Support professional to provide frontline technical assistance and ensure the efficient operation of our organization's IT systems.

The Role.

• The role leads the overall technology infrastructure architecture, deployment, operations, and security of Thakral Group.
• Inspect the use of technological equipment and software to ensure functionality and efficiency
• Manage & lead organization's the helpdesk support team and provide support when necessary
• Develop process workflow and design in compliance with regulatory requirements
• Maintain the organization's awareness of PDPA regulation requirements by keeping abreast
• Prepare and maintain documentation of Information Security, IT security policies & procedures
• Identify security vulnerabilities in systems & network and eliminate them with strategic solutions that increase data safety
• Analyzes IT, security business requirements & Identify and recommend new solutions which fulfills business needs
• Coordinate with vendors and purchase efficient and cost effective technological equipment and software
• Implement audit reports, advanced DLP while maintaining compliance & governance
• Strategize IT Disaster Recovery plans and regularly conduct DR Drills to support the Business Continuity Plan
• Thoroughly maintain management reports, documentations to comply with yearly IT audits
• Regularly arrange user awareness sessions to educate business users in terms of new functionality & security aspects

Tech Skills

• Extensive background in Cloud technologies specially in Microsoft Azure (Azure VM, Azure VPN technologies, Storage, IaaS SQL servers, Azure Backup / Recovery, Security Center etc..) IaaS, PaaS services.
• Extensive background in cloud managed models (Iaas, PaaS, SaaS) with a strong focus on cloud security.
• Experience in Office 365 services, including Exchange Online, OneDrive for Business, SharePoint Online, MS Team, etc..
• Experience in Manage & maintain Windows Servers, Active Directory, Remote Desktop Services, DNS, DHCP, Network Access Protection with RADIUS servers
• Experience in managing and configuring Cisco routers, switches.
• Experience in managing and configuring Cisco, Checkpoint Firewall devices,
• Experience In managing and configuring Antivirus solutions.

The Expertise.

• Bachelor's or master's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 7 - 10 years of experience
• IT Infrastructure Library (ITIL) experience or certification

About us.

Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes. This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.

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Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technolog...

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