IT & helpdesk support officer

JC CONSULTING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading consulting firm in Singapore is seeking an IT Support Specialist to provide comprehensive helpdesk support for hardware and software, troubleshoot issues, and manage network security. The ideal candidate should possess a diploma in IT and have 3-5 years of hands-on experience in the field. Fluency in English and Mandarin is required to communicate with diverse stakeholders.

Qualifications

• 3-5 years of relevant experience in IT and helpdesk support.
• Good experience with hands-on user support and general desktop software.
• Excellent attention to detail and organizational skills.

Responsibilities

• Provide IT and helpdesk support for hardware and software.
• Troubleshoot IT hardware and application issues.
• Maintain IT asset management and software licensing.

Skills

IT user support

Troubleshooting

Network security

Microsoft 365 products

Organizational skills

Fluency in English

Fluency in Mandarin

Education

Diploma in IT or related discipline

Tools

MS Office

Windows OS

Networking tools

Teams

OneDrive

SharePoint

Job description

Responsibilities:

Provide IT & helpdesk support for hardware & software, computer installation& setup, Email setup & support for computer or mobile device, basic printer setup & support(MS Office, mobile devices, etc.).

Troubleshooting and problem solving for both IT Hardware and Applications in a timely manner. Escalate issues and involve experts whenever required in order to resolve issues as quickly as possible.

Maintain IT asset and software licensing inventory and IT knowledge base. Manage network infrastructure, ensuring smooth connectivity and security across locations

Assist in IT internal project(s) / maintenance.

Complete related administrative paperwork and reports as necessary.

Support business applications, overseeing email and internal systems to maximize efficiency

Assist in ad hoc projects as assigned

Requirement:

Diploma in IT or related discipline. Preferably in Computer Science or Information Technology, or equivalent

3- 5 years relevant experience in IT and helpdesk field

Good experience with hands-on user support, familiar with general desktop software e.g. MS Office,Windows, Networking

Experience with Microsoft 365 products support such as Teams,OneDrive, SharePoint

Organize and independently priorities work and logically develop work plans Self-motivation and team player with good attention to details

Fluency in English and Mandarin in order to communicate with English-speaking and Mandarin-speaking stakeholders