IT Helpdesk Support Jobs in Singapore

Newspaper WordPress; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

Join Singtel as an IT Helpdesk Support Executive and kickstart your career in IT. This role offers fresh graduates a chance to provide technical support, troubleshoot issues, and maintain high standards of service within Singapore's leading tech environment. With shifts, training, and competitive salaries, it's a great entry point into the industry.

Benefits

Performance-based bonus

Medical and dental benefits

Training and certification sponsorship

Annual leave and sick leave

Staff discounts on products

Qualifications

• Fresh graduates are welcome; 1-2 years preferred.
• Familiarity with Windows, MS Office, networking, and common IT tools.
• Willing to work rotating shifts.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing systems.
• Diagnose and troubleshoot hardware, software, and network issues.
• Track and log support requests in the helpdesk system.

Skills

Communication

Problem-solving

Customer service

IT support

Education

Diploma in Information Technology

Diploma in Computer Science

Job description

IT Helpdesk Support Jobs in Singapore – Join the Tech Team at Singtel

IT Helpdesk Support Jobs in Singapore. Singapore is one of Asia's leading technology hubs, and companies across the country require skilled IT support to keep their systems running smoothly. Among the top employers in the tech sector is Singtel, Singapore’s largest telecommunications company. Singtel frequently hires IT Helpdesk Support professionals to maintain its high standards of customer and internal IT services. This position is a great entry point for fresh graduates or early-career professionals seeking to build a career in IT.

IT Helpdesk Support Jobs in Singapore

[caption id="attachment_6649" align="alignnone" width="300"] IT Helpdesk Support Jobs in Singapore[/caption]

Job Details

Position: IT Helpdesk Support ExecutiveCompany: SingtelLocation: Singapore (multiple office locations)Employment Type: Full-timeWork Mode: On-site / Hybrid / Rotational ShiftsThe IT Helpdesk Support Executive is responsible for providing first-line technical support to internal users or clients. The role includes identifying and resolving technical issues, guiding users through troubleshooting steps, and escalating more complex issues to higher-level support teams when necessary.

Key Responsibilities:

• Respond to incoming support requests via phone, email, or ticketing systems
• Diagnose and troubleshoot hardware, software, and network issues
• Escalate unresolved issues to relevant IT teams
• Track and log support requests in the helpdesk system
• Provide technical assistance for system setups, software installations, and user account management
• Maintain communication with users throughout the resolution process
• Follow standard operating procedures and contribute to documentation

Job Requirements

• Minimum qualification: Diploma in Information Technology, Computer Science, or related field
• Fresh graduates are welcome; 1–2 years of experience preferred
• Strong verbal and written communication skills
• Familiarity with Windows, MS Office, networking, and common IT tools
• Good problem-solving and customer service skills
• Ability to work independently and as part of a team
• Willing to work rotating shifts if required (depending on the team)

Desirable:

• ITIL certification or experience with ticketing systems like ServiceNow or Jira
• Basic understanding of Active Directory and remote desktop tools

Salary and Benefits

• Monthly Salary: SGD 2,500 – SGD 3,800 (depending on experience and qualifications)
• Performance-based bonus
• Shift allowance (if applicable)
• Medical and dental benefits
• Training and certification sponsorship
• Annual leave, sick leave, and family care leave
• Staff discounts on Singtel products and services
• Career advancement opportunities across the company

How to Apply: IT Helpdesk Support Jobs

Official Website:

• Visit www.singtel.com/careers
• Browse open positions and apply online

Job Portals:

• LinkedIn, JobStreet, Indeed Singapore, MyCareersFuture.sg

Recruitment Agencies:

• Some IT roles are offered through tech-focused staffing agencies like Adecco or Randstad Singapore

Required Documents:

• Updated resume
• Educational certificates
• NRIC/Work Pass copy
• Certifications (if applicable)

Conclusion

An IT Helpdesk Support job at Singtel is an excellent opportunity to start or advance a career in information technology. With strong training programs, career growth paths, and a competitive salary package, Singtel offers a dynamic and supportive environment for tech professionals. Whether you're a fresh graduate or looking to transition into IT, this role offers the foundation you need.

FAQs

Q1: Is this role suitable for fresh graduates?A1: Yes, fresh graduates with relevant diplomas or degrees are welcome to apply.Q2: Does Singtel provide training for this role?A2: Yes, comprehensive on-the-job training is provided.Q3: What are the working hours like?A3: Standard office hours for most roles, but some may involve rotational or night shifts, depending on the team.Q4: Can foreigners apply for this job?A4: Yes, but they must have a valid work permit or employment pass. Singaporeans and PRs are usually prioritized.Q5: Is there room for career advancement?A5: Absolutely. Successful candidates can move into system administration, network support, or IT project roles within Singtel.Also Apply: Picker packer jobs in Singapore no experience