IT Helpdesk Support Engineer / Office Hours / North!

TempServ Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in Singapore seeks a Helpdesk Support Engineer for a 2-year contract. This role involves supporting customer systems, resolving technical issues, and ensuring compliance with service level agreements. Candidates should have a diploma in IT and at least one year of relevant experience, along with a strong customer service aptitude.

Qualifications

• Minimum 1 year's experience as helpdesk agent, experienced in customer-facing roles.
• General knowledge of Windows 10, printers, and networks.
• Capability to generate reports and perform administrative tasks.

Responsibilities

• Assist and respond promptly to incidents, providing resolution and status updates.
• Perform routine system health checks and escalate issues.
• Provide operating guidance, training, and troubleshooting documentation.

Skills

Customer Service

Troubleshooting

Technical Support

Windows 10

Networking

Education

Diploma in Computer Science / Engineering / Information Technology

Tools

ManagedEngine

ServiceNow

Job description

• Contract Period: 2 years

• Working Hours: 8.00am - 5:30pm (Monday to Friday)

Our client is looking for a Helpdesk Support Engineer to be part of a team in supporting and keeping their customer’s systems up and running smoothly. The Helpdesk Support Engineer will need to assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents.

Job description:

• Provide operating guidance, training and troubleshooting documents to internal and external parties.

• Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

• Provide operating guidance, training and troubleshooting documents to internal and external parties.

• Ensure the delivery of support in accordance to project’s SLA(Service Level Agreement)

• Perform routine system health checks and escalate abnormalities to appropriate teams

• Gathering of logs/information requested from L2 and L3 for ticket resolution

• Assist in generation of various reports and other admin work

• To be able to attend to user on-site when required.

• Assist in re-imaging of workstations

Requirements:

• Diploma in Computer Science / Engineering/ Information Technology or equivalent

• Min 1 year's working experience as helpdesk agent, experienced in fronting customers

• General knowledge of Windows10, Printers, Network with prior experience in applications support, Usage of prior ITSM like ManagedEngine and ServiceNow is a plus.

• Must be Singaporean due to sensitivity of Project