IT Helpdesk Specialist - spvw

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology consulting firm in Singapore is seeking an experienced IT Helpdesk Support Engineer to maintain critical application systems and ensure smooth operations. You will handle multi-channel support, perform troubleshooting, and escalate complex issues. Candidates should have at least 2 years of experience in IT support and a diploma in Computer Science. This role offers a competitive salary and benefits package, along with the opportunity to work on significant government projects.

Benefits

Competitive salary and benefits package

Opportunity for skill development

Qualifications

• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Strong verbal and written communication skills.
• Detail-oriented with high accuracy in managing customer interactions.

Responsibilities

• Provide multi-channel support via hotline, email, online forms, and chatbot.
• Perform basic troubleshooting following SOPs and user guides.
• Escalate complex issues to appropriate teams for resolution.

Skills

Troubleshooting

Customer support

Communication

Networking concepts

Education

ITE, NITEC, or Diploma in Computer Science

Job description

We are looking for an experienced IT Helpdesk Support Engineer to support and maintain critical application systems, ensuring smooth operations and high system availability. Join our dynamic team and contribute to significant government projects!

• Opportunity to develop skills in software development, troubleshooting, and application support.
• Be part of a team ensuring mission-critical applications run smoothly.
• Competitive salary and benefits package. (Basic + Bonus)

Responsibilities:

• Provide multi-channel support by handling customer inquiries via hotline, email, online forms, chatbot, portal, and case management system.
• Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
• Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
• Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
• Monitor and highlight recurring issues or trends to the team leader for proactive resolution.

Job Requirements:

• ITE, NITEC, or Diploma in Computer Science or a related field.
• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Prior experience supporting government-related projects.
• Strong verbal and written communication skills.
• Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts (e.g. CCNA-level knowledge) would be an added advantage.
• Detail-oriented with a high level of accuracy in logging and managing customer interactions.
• Proactive in identifying and escalating recurring issues or potential problem trends.

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Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781