IT Helpdesk/ Desktop Support Engineer

KRIS INFOTECH PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading company in the IT sector is seeking an IT Support Technician to provide first-level technical support for various FairPrice stores. The role involves troubleshooting, maintenance of hardware/software, and liaising with vendors. Fresh graduates are welcomed to apply, along with candidates with practical experience.

Qualifications

• 1 to 2 years of experience supporting PC hardware, software, and networks.
• MCSE or Redhat CE qualification advantageous.
• Fresh diploma graduates welcome.

Responsibilities

• Provide first-level IT technical support to FairPrice stores.
• Assist with purchase, repair, and maintenance of IT equipment.
• Work on various technologies including Windows, Linux, and SAP.

Skills

Communication

Analytical skills

Troubleshooting

Self-motivated

Team player

Education

Diploma in IT, Computer Science or related field

Job description

Job Description:

• Provide first level IT technical support to various FairPrice stores and perform other daily IT operational tasks as assigned.
• Work with technology vendors to facilitate purchase, repair and maintenance of computers and other IT equipment and undertake other support tasks assigned by the IT Support Manager.
• The technologies to be supported includes Microsoft Windows, Linux, macOS, PDAs, PCs/notebooks, printers, wireless access points, router/switch, SAP, POS, weighing scales, IP Telephony, mobile devices and web-based applications.

Requirement:

• Diploma qualification in IT, Computer Science or a related field preferred
• 1 to 2 years of experience supporting PC hardware, software and networks, including installing, operating and troubleshooting
• Fresh Diploma graduates are welcome to apply
• Candidates without qualification but with Hands on Practical experience will also be considered
• Knowledge of Computer Hardware, Software, Printer and basic LAN/WAN troubleshooting, maintenance and service
• MCSE or Redhat CE qualification will be advantageous
• Must be a team player
• Good communication skills
• Self-motivated, willing to learn and resourceful
• Good analytical and troubleshooting skills
• Able to work on 3 rotating shifts, including weekends and public holidays