IT Helpdesk Associate Engineer

VISIONPOWER SEMICONDUCTOR MANUFACTURING COMPANY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in the semiconductor manufacturing industry is seeking an IT Helpdesk Technician to configure, support, and maintain IT hardware and software. The candidate will handle Helpdesk support, project responsibilities, and customer interaction, requiring a diploma in Computer Engineering and strong problem-solving skills. This role offers a dynamic environment with opportunities to grow in the semiconductor sector.

Qualifications

• Minimum of 1 year experience in Helpdesk or related roles.
• Excellent problem-solving and analytical skills.
• Strong communication skills to explain technical concepts.

Responsibilities

• Configure, install, support, and maintain IT hardware and software.
• Responsible for Helpdesk Support on desktop software & hardware.
• Manage day-to-day helpdesk operations from inception to completion.

Skills

Problem-solving

Analytical skills

Communication skills

Education

ITE / Diploma in Computer Engineering, Network & System

Job description

Key Responsibilities:

• To configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile
• Coordinates with customers to plan and implement software upgrade actions and OS installation
• Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure
• To follow up procurement & delivery of hardware/software that are required by users
• Direct contribution to operational permanent control framework
• Provides 2nd line support to the Company's customers
• Level two support for server, cisco network infrastructure and printer environment
• Takes responsibility for projects as assigned timelines and deliverables
• Day to day management of the helpdesk - dealing with cases from inception to completion

Qualifications:

• ITE / Diploma Holder in Computer Engineering, Network & System
• Minimum of 1 years of experience in Helpdesk or related roles.
• Excellent problem-solving and analytical skills..
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Familiarity with the semiconductor industry or experience in a manufacturing environment is a plus.
• Programming Skills in helpdesk management is a plus.