IT Helpdesk Associate Engineer

Key Responsibilities:

• To configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile
• Coordinates with customers to plan and implement software upgrade actions and OS installation
• Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure
• To follow up procurement & delivery of hardware/software that are required by users
• Direct contribution to operational permanent control framework
• Provides 2nd line support to the Company's customers
• Level two support for server, cisco network infrastructure and printer environment
• Takes responsibility for projects as assigned timelines and deliverables
• Day to day management of the helpdesk - dealing with cases from inception to completion

Qualifications:

• ITE / Diploma Holder in Computer Engineering, Network & System
• Minimum of 1 years of experience in Helpdesk or related roles.
• Excellent problem-solving and analytical skills.
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Familiarity with the semiconductor industry or experience in a manufacturing environment is a plus.
• Programming Skills in helpdesk management is a plus.