IT Helpdesk Assistant @MNC [ West | 5 days | Up 2,8k+] RRBY

Rapid Recruitment Asia Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their technical support team. This role offers fresh graduates an exciting opportunity to install and configure IT systems, provide essential support to users, and manage IT assets. You will be involved in troubleshooting hardware and network issues while liaising with vendors for equipment procurement. This dynamic environment encourages problem-solving and teamwork, making it an ideal starting point for your career in IT. If you're eager to learn and grow in a supportive atmosphere, this position is perfect for you.

Qualifications

• Minimum Diploma in Computer Science/IT or related field.
• Basic understanding of Windows Server and Active Directory is a plus.

Responsibilities

• Install and configure hardware and software for users.
• Provide remote and on-site IT support and manage tickets.
• Maintain IT assets inventory and ensure contract renewals.

Skills

Problem-solving skills

Technical support

Communication skills

Education

Diploma in Computer Science/IT

Tools

Active Directory

Windows Server

Job description

Technical Support @ MNC ~ Fresh graduates are welcome to apply!

• Location: Pioneer (Transport Provided at Lakeside MRT)

• 5 days, Mon - Fri (8.45am to 5.15pm)

• Up to 2.8k + AWS + Variable Bonus + Yearly Increment

Job Scope:

1. Install and configure computer hardware and software for new and existing users.

2. Liaise with vendors to purchase IT equipment.

3. Coordinate with software vendors for technical support as required.

4. Provide remote and on-site support for IT technical and hardware issues.

5. Handle incoming IT support tickets and ensure timely resolution.

6. Maintain and update the IT assets inventory regularly.

7. Ensure maintenance contracts are renewed when necessary.

8. Assist with providing required documents during company audits.

9. Manage user account creation and deletion in Active Directory.

10. Troubleshoot and support Local/Wide Area Networks, routers, PCs, and systems.

Job Requirements:

• Minimum Diploma in Computer Science/IT or related field with knowledge of PC, desktop, and laptop support.

• Basic understanding of Windows Server Administration, Active Directory, and Group Policy Management is a plus.

• Strong problem-solving skills, able to work independently and as part of a team.

• Singaporeans may apply.

If you are keen to explore this career opportunity, kindly send a copy of your resume to [e-mail] or simply click the button to APPLY NOW! We regret that only shortlisted applicants will be notified.