IT Hardware Support Technician/Engineer

Mindteck; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A technology solutions company in Singapore is seeking a candidate for hardware support responsibilities, including troubleshooting and vendor management. The ideal applicant will hold a diploma and have experience in a similar role. This role involves collaboration with software engineers and logistical coordination, offering a structured working environment with specific hours.

Qualifications

• Experience in a similar role is preferred.
• Ability to work with software engineers to integrate hardware and software.

Responsibilities

• Support client in personnel security clearance for vendors.
• Manage system warranty and maintenance.
• Coordinate logistics for training courses.

Skills

Experience in hardware troubleshooting

Understanding of audio equipment

Knowledge of system security enhancements

Education

Diploma holder / ITE / A-Level

Job description

Main areas

• Computer hardware components and system i.e., Current best motherboards, best processor chips, Routers, Splitters, etc
• Knowledge (even if because of self-interest) on essentials of audio equipment/components, audio jacks etc.
• Able to examine and test hardware functionalities, troubleshoot issues if any, or even improve current performance if possible.
• Able to work with software engineers/developers to integrate software with hardware.
• Of course, stay updated (own knowledge/interest) of new technologies, thus able to contribute to hardware design.

Responsibilities

• Support Client in reviewing/processing personnel security clearance related to vendors
• System Warranty and Maintenance (manage vendors performing the works)
• Support procurement activities
• Handle ad-hoc hardware/software replacements
• Implement system security enhancements/integration
• Logistic Coordination for training courses
• Support Client in reviewing/managing training content
• Support Client in annual reviews of manuals
• Provide Operational Support in special events and exercises
• Any other relevant responsibilities or tasks assigned

Requirments

• A diploma holder / ITE / A-Level
• Someone who has some experience in a similar role

Other info

• Candidate will be reporting/stationed at our office at AMK less performing maintenance at customer’s site (example only - morning go to site for maintenance task, afternoon back at AMK).
• Maintenance Frequency per project.
• For unscheduled maintenance (Ad-Hoc), candidate liaise with customer POC prior proceed to site for rectification works.
• Laison with customer’s POC prior maintenance e.g., arrange maintenance schedule with customer’s POC.
• First-line of managing our vendors/contractors (will be taught what is what).
• Other duties would be own general admin, preparing maintenance checklist, etc. primarily related to maintenance documentation.

General

• Working hours: 0830 to 1800, Monday to Friday
• For OT if any, compensation is Off-in-lieu (not monetary)