IT Governance Architect – Service & Asset Management

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading company in Singapore is seeking a skilled IT Service Management professional to manage ITSM and ITAM processes. You will design, implement, and optimize practices ensuring compliance and integration with IAM protocols, contributing to technology governance. Candidates should possess a Bachelor's degree in Information Systems, relevant experience, and strong ITIL knowledge.

Qualifications

• Bachelor's degree in Information Systems or related field.
• Proven experience in IT service and asset management.
• Strong knowledge of ITIL frameworks; ITIL certification preferred.

Responsibilities

• Design IT service and asset management processes that meet business needs.
• Manage day-to-day ITSM and ITAM operations with compliance emphasis.
• Implement and maintain IT management tools for process efficiency.

Skills

IT service management

IT asset management

IAM best practices

cloud technologies

project management

risk/compliance controls

Education

Bachelor's degree in Information Systems

Tools

ServiceNow

Job description

This position plays a central role in managing IT Service Management (ITSM), IT Asset Management (ITAM), and integrating Identity and Access Management (IAM) best practices. The role is part of a broader technology governance team within a large enterprise, responsible for ensuring that technology is developed, deployed, and managed in alignment with industry standards and internal controls.

Key Responsibilities:

• Design IT service and asset management processes that incorporate IAM requirements and meet business needs.
• Define strategies for optimizing ITSM and ITAM while ensuring alignment with security and compliance goals.
• Oversee the transition of new or revised services, ensuring proper integration of IAM protocols.
• Manage day-to-day ITSM and ITAM operations with a strong emphasis on compliance and control.
• Implement and maintain IT management tools, particularly ServiceNow, to support automation and process efficiency.
• Collaborate across ITSM, ITAM, and IAM teams to ensure cohesive service delivery and continuous improvement.

Requirements:

• Bachelor's degree in Information Systems or related field.
• Proven experience in IT service and asset management.
• Strong knowledge of ITIL frameworks; ITIL certification is preferred.
• Hands-on experience with ServiceNow; knowledge of tool design and development is advantageous.
• Familiarity with project management and risk/compliance controls.
• Understanding of cloud technologies is a plus.