IT Field Support Engineer (Permanent Role)

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local IT services provider in Singapore is seeking an IT Support Specialist to provide on-site support for IT infrastructure, troubleshoot hardware and software issues, and manage IT service tickets. The ideal candidate has strong knowledge of Windows Operating Systems and excellent communication skills. This role requires a customer-first mindset and attention to detail. Interested candidates should email their resume for immediate processing.

Qualifications

• Proficiency with Windows Operating Systems; MacOS and Linux knowledge is a plus.
• Strong knowledge of IT hardware components and troubleshooting.
• Customer-first mindset with focus on exceptional service delivery.

Responsibilities

• Provide on-site support for IT infrastructure and troubleshoot issues.
• Manage IT service tickets through ITSM and ensure resolution.
• Assist in IT projects, including new deployments and testing.

Skills

Windows Operating Systems

IT hardware troubleshooting

Active Directory user management

Microsoft Office

Customer service

Education

ITIL Foundation certification

Tools

ServiceNow ITSM

Microsoft Teams

Google Workspace

Job description

Key Responsibilities

• Provide on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software.
• Install and configure new IT equipment, ensuring seamless integration with existing systems.
• Transfer and convert IT assets for different functional uses, ensuring compatibility and performance.
• Perform initial setup and software installation for designated systems in collaboration with specialized teams for hardening and administration.
• Conduct hardening, patching, testing, and troubleshooting of desktops and laptops, with dedicated support days at remote sites.
• Set up and troubleshoot printers and scanners.
• Resolve general IT issues across multiple locations, including airbases.
• Perform scheduled endpoint maintenance checks, patching, and reactive support at remote sites.
• Provide Level 1 support for network issues to ensure timely resolution and minimal downtime.
• Manage IT service tickets through ITSM, ensuring resolution within SLA timelines.
• Maintain hardware and software inventory using in-house applications for device registration, de-registration, and ownership management.
• Provide support for third-party software (e.g., Adobe, Microsoft Office Suite, Google Workspace).
• Collaborate with Group IT Security, Server, and Network teams to ensure smooth IT operations.
• Respond to and manage security incidents with minimal business impact.
• Assist in IT projects, including new deployments and testing of infrastructure changes.

Job Requirements

• Proficiency with Windows Operating Systems; MacOS and Linux knowledge is a plus.
• Experience with productivity software (Microsoft Office, Google Workspace, etc.).
• Strong knowledge of IT hardware components and troubleshooting.
• Hands-on experience with Active Directory user management.
• Familiarity with deployment tools (e.g., Microsoft Autopilot, Tanium).
• Proficiency with remote desktop tools (e.g., Bomgar).
• Experience with virtual meeting platforms (Microsoft Teams, Google Meet, Zoom, Webex).
• Knowledge of ServiceNow ITSM tool.
• ITIL Foundation certification (preferred).
• Strong communication skills and ability to work independently.
• High attention to detail and commitment to delivering quality service.
• Customer-first mindset with focus on exceptional service delivery.

EA Reg No: 20C0312

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [e-mail] for immediate processing.