IT Field Support Engineer [Paya Lebar / Changi OR Benoi]

Talentsis; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT support firm in Singapore is seeking an On-Site IT Field Support Specialist to deliver IT infrastructure assistance including setup, configuration, and troubleshooting of devices. The candidate should have proficiency in Windows OS and experience with Active Directory. Strong communication skills and detail orientation are essential. The position offers competitive working hours and islandwide transportation. Please send your resume to apply.

Benefits

Islandwide transportation

Qualifications

• Proficiency in Windows OS; familiarity with MacOS and Linux is a plus.
• Experience with productivity tools (MS Office, Google Workspace).
• Strong knowledge of IT hardware components and troubleshooting.
• Hands-on experience with Active Directory User Management.
• Familiarity with deployment tools like Microsoft Autopilot.
• Experience with ServiceNow or similar platforms.
• ITIL Foundation certification preferred.
• Detail-oriented with a commitment to high-quality service.

Responsibilities

• Deliver on-site and remote IT field support for infrastructure issues.
• Install, configure, and integrate new IT devices.
• Manage asset transfers, ensuring optimal performance.
• Perform system setup and software deployment.
• Provide technical support for IT issues across locations.
• Conduct routine endpoint health checks and maintenance.
• Ensure timely management of IT service tickets.

Skills

Windows OS proficiency

Active Directory User Management

Microsoft Office

Google Workspace

Detail-oriented

Strong communication skills

Education

ITIL Foundation certification

Tools

ServiceNow ITSM

Remote desktop solutions (e.g., Bomgar)

Deployment tools (Microsoft Autopilot, Tanium)

Video conferencing tools (MS Teams, Zoom)

Job description

Responsibilities:

• On-Site IT Field Support: Deliver on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software.
• New Equipment Setup: Install, configure, and integrate new IT devices into existing systems.
• Asset Management: Handle IT asset transfer, conversion, and ownership changes while ensuring compatibility and optimal performance.
• System Setup & Software Installation: Manage initial system setup and software deployment in collaboration with specialized teams for hardening and administration.
• Endpoint Hardening & Maintenance: Perform desktop and laptop hardening, patching, testing, and troubleshooting, with regular support at remote sites.
• Peripheral Support: Set up and troubleshoot printers, scanners, and related devices.
• General IT Issue Resolution: Provide timely support for common IT issues across office locations, including airbases.
• Scheduled Endpoint Maintenance: Conduct routine endpoint health checks, patching, and reactive maintenance at remote sites.
• Network Support (Level 1): Provide first-level troubleshooting for network-related issues, minimizing downtime.
• ITSM & Ticket Management: Manage and resolve IT service tickets within defined SLA timelines.
• Inventory Management: Maintain hardware and software records using in-house applications for registration, de-registration, and ownership changes.
• Third-Party Software Support: Support applications such as Adobe, Microsoft Office Suite, and Google Workspace.
• Cross-Functional Collaboration: Work closely with Group IT Security, Server, and Network teams to ensure seamless operations.
• Security Incident Response: Investigate and respond to security incidents promptly to minimize impact.
• Project Support: Assist with IT projects, including new deployments and testing of IT infrastructure changes.

Requirements:

• Proficiency in Windows OS; familiarity with MacOS and Linux is an advantage.
• Experience with productivity tools (Microsoft Office, Google Workspace, etc.).
• Strong knowledge of IT hardware components and troubleshooting.
• Hands-on experience with Active Directory User Management.
• Familiarity with deployment tools (Microsoft Autopilot, Tanium, etc.).
• Proficient in remote desktop solutions (e.g., Bomgar).
• Experience with video conferencing tools (Microsoft Teams, Google Meet, Zoom, Webex).
• Working knowledge of ServiceNow ITSM or similar platforms.
• ITIL Foundation certification or understanding of ITSM best practices preferred.
• Strong communication skills and ability to work independently.
• Detail-oriented with a commitment to delivering high-quality, customer-focused service.
• Professional certifications (e.g., Microsoft, CompTIA) are a plus.

Work Location: Paya Lebar / Changi – Mon to Fri 8am to 5.30pm OR Benoi – Mon – Fri 7.25 to 5pm, islandwide transportation provided

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [e-mail] for immediate processing.

Only shortlisted candidates will be notified.