IT Field Support Engineer

ST ENGINEERING MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in IT services seeks an IT support specialist to provide on-site and remote assistance for various IT systems. The role involves hardware setup, software troubleshooting, and security incident management, requiring expertise in multiple operating systems and excellent communication skills. Candidates should be detail-oriented and customer-focused, dedicated to delivering high-quality service in a dynamic environment.

Qualifications

• Proficiency with Windows OS; MacOS and Linux a plus.
• Experience with Microsoft Office, Google Workspace, deployment tools.
• Certifications are a plus.

Responsibilities

• Provide on-site support for IT infrastructure.
• Install and configure new IT equipment.
• Handle initial setup and software installation.
• Resolve generic IT issues in various locations.
• Manage security incidents and IT service tickets.

Skills

Windows Operating Systems

Microsoft Office

Google Workspace

Active Directory User Management

ITIL Foundation

Communication skills

Attention to detail

Customer-first satisfaction

Troubleshooting

Job description

Responsibilities:

Job Description:

• On-site Field Support: Provide on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software.
• New Machine Setup: Install and configure new IT equipment, ensuring proper integration with existing systems.
• Asset Transfer & Conversion: Transfer and convert IT assets for different functional uses, ensuring compatibility and performance.
• Initial Setup for Specific Systems: Handle initial setup and software installation for designated systems. Collaborate with specialized teams for hardening and administration.
• Standalone Desktop & Laptop Hardening & Patching: Perform hardening, patching, testing, and troubleshooting of desktops and laptops, dedicating a set number of man-days per month at various remote sites.
• Printer/Scanner Setup and Troubleshooting: Set up and troubleshoot printers and scanners.
• Generic IT Issue Resolution: Resolve generic IT issues in various locations, including airbases.
• Routine Scheduled Endpoint Maintenance: Provide endpoint maintenance routine checks to the various remote sites and perform the necessary patching or reactive actions.
• Network Issue Support: Provide Level 1 support for network issues, ensuring timely resolution and minimal downtime.
• ITSM Management: Allocate and manage IT service tickets, ensuring they are resolved within the Service Level Agreement (SLA) period.
• Hardware & Software Inventory System: In-house applications to register, de-register, and manage ownership changes of devices & software.
• Third-Party Software Support: Provide support for third-party software (e.g., Adobe, Microsoft Office Suite, Google Workspace).
• Liaison with other Group IT Teams: Collaborate with Group IT Security, Group IT Server, and Group IT Network teams to ensure seamless operations.
• Security Incident Response: Respond to and manage security incidents, ensuring quick resolution and minimal impact.
• IT Project Assistance: Assist with IT projects for new deployments or testing new changes in IT infrastructure.

Job Requirements:

• Proficiency with Windows Operating Systems. MacOS and Linux operating systems would be a plus.
• Experience with productivity software (Microsoft Office, Google Workspace, etc.)
• Knowledge of IT hardware components and troubleshooting.
• Active Directory User Management
• Experience with Deployment tools (Microsoft Autopilot, Tanium, etc)
• Experience with remote desktop tools (Bomgar, etc)
• Experience with virtual Meeting tools (Microsoft Teams, Google meet, Zoom, Webex)
• Experience with ServiceNow ITSM tool.
• ITIL Foundation: Best practices for IT Service Management.
• Excellent Communication skills and ability to work independently.
• Good attention to detail and commitment to delivering high-quality service
• Offering exceptional customer-first satisfaction
• Certifications are a plus.
• Singaporean only