IT Field Support Engineer

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology services company in Singapore is seeking an IT Support Specialist to provide on-site support and manage hardware/software issues. Responsibilities include troubleshooting IT systems, coordinating with security teams, and managing service requests. Ideal candidates have strong Windows OS proficiency, experience with ServiceNow, and a customer-first mindset. Email your resume for immediate processing.

Qualifications

• Proficiency in Windows OS; MacOS and Linux knowledge is a plus.
• Experience with Microsoft Office, Google Workspace, and other productivity tools.
• Strong knowledge of IT hardware and troubleshooting.
• Detail-oriented with a commitment to high-quality service.
• Customer-first mindset and strong service orientation.

Responsibilities

• Provide setup, configuration, and troubleshooting of IT hardware and software.
• Install and integrate new devices into existing systems.
• Conduct regular hardening, patching, and troubleshooting of desktops/laptops.
• Manage IT service requests via ticketing system.
• Respond promptly to IT security incidents.

Skills

Windows OS proficiency

Microsoft Office

IT hardware troubleshooting

Active Directory management

Communication skills

Customer-first mindset

Education

ITIL Foundation certification

Tools

ServiceNow

Microsoft Autopilot

Remote desktop tools

Job description

Job Description

• On-site Support: Provide setup, configuration, and troubleshooting of IT hardware and software across various locations.
• New Equipment Setup: Install and integrate new devices into existing systems.
• Asset Management: Transfer, convert, and ensure compatibility of IT assets for different functions.
• System Initialization: Perform initial setup and software installations, collaborating with specialized teams for system hardening and administration.
• Device Hardening & Patching: Conduct regular hardening, patching, and troubleshooting of desktops/laptops, including scheduled support at remote sites.
• Printer/Scanner Support: Install and troubleshoot printing and scanning devices.
• General IT Troubleshooting: Resolve routine IT issues, including at remote and airbase locations.
• Endpoint Maintenance: Perform routine endpoint checks, patching, and corrective actions at remote sites.
• Network Support (L1): Provide first-level network issue support to ensure uptime and performance.
• ITSM Ticket Management: Manage IT service requests via ticketing system, ensuring resolution within SLA timelines.
• Inventory Management: Maintain records of hardware and software using internal tools for registration, de-registration, and ownership tracking.
• Third-Party Software Support: Provide support for applications such as Adobe, MS Office, and Google Workspace.
• Team Collaboration: Coordinate with Group IT Security, Server, and Network teams for smooth operations.
• Security Response: Respond promptly to IT security incidents to minimize impact.
• Project Support: Assist in IT project rollouts and infrastructure testing.

Job Requirements

• Proficiency in Windows OS; MacOS and Linux knowledge is a plus
• Experience with Microsoft Office, Google Workspace, and other productivity tools
• Strong knowledge of IT hardware and troubleshooting
• Active Directory user account management
• Experience with deployment tools (e.g., Microsoft Autopilot, Tanium)
• Familiarity with remote desktop tools (e.g., Bomgar)
• Knowledge of virtual meeting platforms (Teams, Google Meet, Zoom, Webex)
• Hands-on experience with ServiceNow or similar ITSM tools
• ITIL Foundation certification preferred
• Strong communication skills and ability to work independently
• Detail-oriented with a commitment to high-quality service
• Customer-first mindset and strong service orientation

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [e-mail] for immediate processing.

(EA Reg No: 20C0312)