IT Field Support Engineer

ST ENGINEERING MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading IT services provider in Singapore is seeking candidates for on-site IT support roles. Responsibilities include troubleshooting hardware and software, setup of new machines, and IT project assistance. Candidates should have proficiency in Windows Operating Systems and experience with IT service management tools. This role emphasizes strong communication skills and a commitment to quality service.

Qualifications

• Experience with Deployment tools.
• Active Directory User Management is required.
• ITIL Foundation certification is preferred.

Responsibilities

• Provide on-site support for IT infrastructure.
• Install and configure new IT equipment.
• Manage IT service tickets to meet SLA.

Skills

Proficiency with Windows Operating Systems

Experience with productivity software

Knowledge of IT hardware components

Excellent Communication skills

ITIL Foundation knowledge

Tools

Microsoft Autopilot

ServiceNow ITSM tool

Remote desktop tools (Bomgar)

Job description

Responsibilities

• On-site Field Support: Provide on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software.
• New Machine Setup: Install and configure new IT equipment, ensuring proper integration with existing systems.
• Asset Transfer & Conversion: Transfer and convert IT assets for different functional uses, ensuring compatibility and performance.
• Initial Setup for Specific Systems: Handle initial setup and software installation for designated systems. Collaborate with specialized teams for hardening and administration.
• Standalone Desktop & Laptop Hardening & Patching: Perform hardening, patching, testing, and troubleshooting of desktops and laptops, dedicating a set number of man-days per month at various remote sites.
• Printer/Scanner Setup and Troubleshooting: Set up and troubleshoot printers and scanners.
• Generic IT Issue Resolution: Resolve generic IT issues in various locations, including airbases.
• Routine Scheduled Endpoint Maintenance: Provide endpoint maintenance routine checks to the various remote sites and perform the necessary patching or reactive actions.
• Network Issue Support: Provide Level 1 support for network issues, ensuring timely resolution and minimal downtime.
• ITSM Management: Allocate and manage IT service tickets, ensuring they are resolved within the Service Level Agreement (SLA) period.
• Hardware & Software Inventory System: In-house applications to register, de-register, and manage ownership changes of devices & software.
• Third-Party Software Support: Provide support for third-party software (e.g., Adobe, Microsoft Office Suite, Google Workspace).
• Liaison with other Group IT Teams: Collaborate with Group IT Security, Group IT Server, and Group IT Network teams to ensure seamless operations.
• Security Incident Response: Respond to and manage security incidents, ensuring quick resolution and minimal impact.
• IT Project Assistance: Assist with IT projects for new deployments or testing new changes in IT infrastructure.

Job Requirements

• Proficiency with Windows Operating Systems. MacOS and Linux operating systems would be a plus.
• Experience with productivity software (Microsoft Office, Google Workspace, etc.)
• Knowledge of IT hardware components and troubleshooting.
• Active Directory User Management
• Experience with Deployment tools (Microsoft Autopilot, Tanium, etc)
• Experience with remote desktop tools (Bomgar, etc)
• Experience with virtual Meeting tools (Microsoft Teams, Google meet, Zoom, Webex)
• Experience with ServiceNow ITSM tool.
• ITIL Foundation: Best practices for IT Service Management.
• Excellent Communication skills and ability to work independently.
• Good attention to detail and commitment to delivering high-quality service
• Offering exceptional customer-first satisfaction
• Certifications are a plus.
• Singaporean only
• Working location at the East