IT Field Engineer

UARROW PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading IT support company in Singapore is seeking a Field IT Engineer to provide on-site and remote support for hardware and software issues. Responsibilities include troubleshooting systems, documenting issues, and collaborating with clients. Ideal candidates possess strong problem-solving skills and excellent communication abilities. Scheduled hours can vary, including evenings and weekends to optimize system setup without disrupting operations.

Qualifications

• Strong problem-solving and troubleshooting skills.
• Proficiency in using diagnostic tools and equipment.
• Excellent communication and interpersonal skills.

Responsibilities

• Install, configure, and set up IT equipment.
• Provide second-level support for hardware and software issues.
• Document all technical issues and solutions.

Skills

Strong problem-solving and troubleshooting skills

Proficiency in using diagnostic tools and equipment

Excellent communication and interpersonal skills

Knowledge of safety protocols and regulations

Ability to work independently

Job description

Responsibilities

• Install, configure, and set up IT equipment, including laptop, mobile devices, printers and software systems.
• Provide second-level support to employees or clients for hardware, software, and network-related issues.
• Provide technical support to users, addressing inquiries, troubleshooting issues, and providing solutions in a timely manner.
• Document all technical issues, solutions, and system configurations for future reference.
• Manage and support Windows 11, mobile devices and macOS environments.
• Provide regular reports on IT system performance, issues, and upgrades to the IT Manager.
• Work closely with the IT team to develop solutions and improve overall IT infrastructure.
• Utilize ServiceNow ticketing system to manage incident, problem, and change management processes.
• Collaborate with cross-functional teams to implement effective IT support processes.
• Provide comprehensive user training and support.
• Maintain documentation of technical procedures and solutions.
• Provide on-site and remote technical support to customers for any service-related inquiries or issues.
• Provide training to customers or internal teams as necessary to ensure proper use and maintenance of equipment.
• Handle customer complaints and resolve issues promptly to ensure satisfaction.
• Stay up to date with product knowledge, new technologies, and industry trends.

Skills and Competencies

• Strong problem-solving and troubleshooting skills.
• Proficiency in using diagnostic tools and equipment.
• Excellent communication and interpersonal skills to interact with clients and team members.
• Knowledge of safety protocols and regulations in field operations.
• Ability to work independently and manage time effectively in dynamic environments.

Work Environment

• On-Site Support: You may need to troubleshoot and resolve hardware/software issues directly with clients. This can include things like fixing broken servers, addressing network connectivity problems, or repairing end-user devices such as laptops and desktops.
• Varied Work Hours: Field IT Engineers may be required to work outside standard business hours, especially when setting up systems or performing maintenance at client locations to avoid disrupting business operations. This could mean working evenings or weekends.
• May require occasional after-hours support (sometime weekend) and on-call availability.