IT Executive (L1 Support)

Job Responsibilities:

IT Support:

• Provide technical support to staff on hardware and software issues.
• Perform troubleshooting for external client’s platform related problems (Remote/On-site).
• Respond promptly to incident, investigate & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service requests in a timely manner.
• Perform user account management (e.g., Create password, reset & delete)
• Evaluate and recommend PC, Servers, and Network hardware products for purchase.
• Liaise with PC equipment vendors for purchase of PCs, Server and Network hardware products.
• Perform follow-up with vendor on replacement of hardware.
• Implement and manage IT Supporting records and activities through a ticketing system.
• Provide relevant reports on IT Support activities to stakeholders.

System Administration:

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Perform local server administration to facilitate software distribution & patch management service.
• Manage and deploy Global related policies for patch management.
• Collaborate with the IT team to implement and maintain security protocols and measures.
• Perform asset management & ensure up to date asset records.

Project Management:

• Involve in client platform project implementation/testing/deployment/upgrade.
• Submit progress reports.

Job Requirements:

• Minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline.
• Excellent technical knowledge of network and PC hardware, including Microsoft Windows/M365 platform.
• Hands-on experience with hardware installation, configuration, and maintenance.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Ability to conduct research into PC issues and products as required.
• Able to read and understand technical manuals and write technical documentation.
• Familiarity with IT service management tools and ticketing systems is a plus