IT Executive (L1 Support)

Compass Group (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company specializing in integrated services seeks an IT Support professional. The role involves providing technical support to staff, managing system administration, and engaging in project management. Ideal candidates should have relevant educational qualifications, excellent technical skills, and hands-on experience in system management and hardware support.

Qualifications

• Minimum Higher Nitec, Diploma in Computer/Electronic Engineering or equivalent.
• Excellent technical knowledge of Microsoft Windows/M365 platform.
• Ability to read and write technical documentation.

Responsibilities

• Provide technical support to staff on hardware and software issues.
• Manage and deploy IT policies for patch management.
• Involve in client platform project implementation/testing.

Skills

Technical knowledge of network and PC hardware

Hardware installation and maintenance

Research skills for PC issues

Education

Higher Nitec, Diploma Certification in Computer/Electronic Engineering

Tools

IT service management tools

Ticketing systems

Job description

Job Responsibilities:

IT Support:

• Provide technical support to staff on hardware and software issues.
• Perform troubleshooting for external client’s platform related problems (Remote/On-site).
• Respond promptly to incident, investigate & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service requests in a timely manner.
• Perform user account management (e.g., Create password, reset & delete)
• Evaluate and recommend PC, Servers, and Network hardware products for purchase.
• Liaise with PC equipment vendors for purchase of PCs, Server and Network hardware products.
• Perform follow-up with vendor on replacement of hardware.
• Implement and manage IT Supporting records and activities through a ticketing system.
• Provide relevant reports on IT Support activities to stakeholders.

System Administration:

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Perform local server administration to facilitate software distribution & patch management service.
• Manage and deploy Global related policies for patch management.
• Collaborate with the IT team to implement and maintain security protocols and measures.
• Perform asset management & ensure up to date asset records.

Project Management:

• Involve in client platform project implementation/testing/deployment/upgrade.
• Submit progress reports.

Job Requirements:

• Minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline.
• Excellent technical knowledge of network and PC hardware, including Microsoft Windows/M365 platform.
• Hands-on experience with hardware installation, configuration, and maintenance.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Ability to conduct research into PC issues and products as required.
• Able to read and understand technical manuals and write technical documentation.
• Familiarity with IT service management tools and ticketing systems is a plus