IT Executive (Infrastructure)

Henatenn Holdings Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Henatenn Holdings Pte. Ltd. is seeking an experienced IT Executive to support their infrastructure and applications. The role involves providing technical support, maintaining systems, managing IT assets, and collaborating across departments. Ideal candidates will have a background in computer science and relevant IT experience, contributing to projects that require both technical and interpersonal skills.

Qualifications

• 2-4 years’ experience in IT support and systems management.
• Strong technical knowledge in Windows Server and networking.
• Experience with Azure and VMware/Hyper-V.

Responsibilities

• Provide L1/L2 support for hardware and software.
• Maintain servers and ensure network uptime.
• Support ERP and cloud migration projects.

Skills

Troubleshooting

Technical Support

Communication

Collaboration

Preventive Maintenance

Education

Bachelor’s degree in Computer Science

Diploma in Information Technology

Tools

Windows Server

Office 365

Azure

VMware

Intune

Job description

The Group

Henatenn is an Integrated Omni-channel Commerce and Supply Chain Solutions Enabler, driven by a vision to connect global businesses with ease through evolving technology.

The group comprises three affiliates specializing in the beauty and fragrance industry:

• NEFERTI – Global Supply Chain Solutions

• NOVELA – Premium Consumer Retail & Cross-border E-Commerce

• DTB – Brand Acquisition, Distribution & Marketing

Customer-centricity and warmth are core to Henatenn’s DNA. Long-standing relationships with partners and customers—many over a decade—have fueled its sustainable growth.

Internally, Henatenn fosters a nurturing, equal-opportunity environment. It invests in its people, encouraging creativity, growth, and collaboration—resulting in a high-performance, empowered team that celebrates success together.

With a robust supply chain and a history of innovation, the group now generates over SGD 200 million in annual revenue. Headquartered in Singapore, Henatenn is expanding globally, moving closer to its vision of worldwide omni-presence.

About this role:

We are looking for an experienced IT Executive to provide both first and second level support for our organization's infrastructure and applications. The successful candidate will work closely with the IT team to maintain and optimize our IT systems, provide support to end-users, and ensure the smooth operation of our IT environment.

Key Responsibilities

User & Infrastructure Support

• Provided L1/L2 support for hardware, software, printers, and networks, resolving 95% of issues within 1 day.

• Troubleshot Windows, Office 365, Zoom, and other apps.

• Performed system maintenance, patching, and VM upgrades.

• Managed IT assets, updating changes within 1 day.

IT Infrastructure & Networking

• Maintained servers, firewalls, APs, routers, and CCTV across multiple stores.

• Ensured network uptime; resolved connectivity issues onsite or via vendor escalation.

IT Security

• Enforced 2FA, password policies, and conditional access for MS 365.

• Configured SPF, DKIM, DMARC; applied sensitivity labels for data protection.

Cross-Functional Collaboration

• Supported ERP, POS, HR, and AES projects; led digital initiatives and cloud migrations.

• Managed IT ticketing system and surveys (e.g., 4.7/5 rating for AES support).

• Handled SharePoint, Azure File Storage, SEO setup, and SAP BC user onboarding.

Documentation & Training

• Maintained guides and renewal records, updating within 3 days.

• Created user-friendly support materials based on business needs.

Vendor & Project Management

• Coordinated with 10+ vendors for infrastructure, store setups, and installations.

Requirements

• Bachelor’s degree or Diploma in Computer Science, Information Technology, or a related field.

• 2-4 years’ experience in IT support, infrastructure, and systems management.

• Strong technical knowledge in Windows Server, AD, Exchange, Office 365, and networking.

• Experience with Azure, VMware/Hyper-V, and MDM platforms (e.g., Intune, SureMDM, Esper.io).

• Strong diagnostic, troubleshooting, and preventive maintenance skills.

• Clear communication skills to work effectively with technical and non-technical stakeholders.

• Collaborative mindset with strong ownership in business-aligned IT support.