IT Executive (Desktop Support)

UEMS Solutions Pte Ltd; Singapore; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to provide exceptional assistance to desktop and mobile users. In this role, you will troubleshoot various IT-related issues, ensuring smooth operations across devices. Your expertise will help train users and maintain documentation while collaborating with vendors for timely service delivery. If you are passionate about technology and eager to make a difference in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 2 years of experience in IT support for desktop/laptops and mobile devices.
• Proficient in troubleshooting issues related to email and user accounts.

Responsibilities

• Provide IT support for desktop/mobile/tablet users to resolve reported issues.
• Liaise with IT vendors for service delivery and perform user training.

Skills

IT Support

Troubleshooting

User Training

Data Configuration

Tools

MS Office

Outlook

Android/iOS

Job description

Job Description

• Provide IT support for desktop/mobile/tablet users to resolve issues reported.
• Provide assistance and support to troubleshoot IT related problems including Email, user accounts, Printer-Scanner, Mobile device, App installation and other related support.
• Undertake routine preventive measures and installation of software on company devices.
• Liaise with IT vendors to ensure timely and quality service delivery based on agreements.
• Provide day-to-day IT product support operations by timely responding to user queries by telephone/email/text.
• Perform data configuration role for setup of company product for new/current project sites.
• User training and IT documentation.
• Perform ad-hoc duties related to IT Support when assigned by the reporting manager.

Requirement

• 2 years in IT support to end users on desktop/laptops on Windows, mobile devices on Android/iOS
• Experience with support on MS office, Outlook, mobile applications etc