IT Executive

SPD Scientific Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established life sciences group in Singapore is looking for an IT support specialist to manage hardware, software, and network issues. The ideal candidate will have a diploma or degree in Information Technology and 2-3 years of experience, providing essential support within the organization and maintaining IT systems. Join a leading company committed to innovation in healthcare technology and make a significant impact.

Qualifications

• At least 2–3 years of relevant hands-on experience in IT support.
• Strong skills in troubleshooting hardware and operating systems.
• Self-motivated and proactive with strong communication skills.

Responsibilities

• Provide Level 1 and basic Level 2 helpdesk services.
• Administer and manage Active Directory accounts and Office 365.
• Monitor system performance to ensure stability and uptime.

Skills

Troubleshooting

Customer service

Microsoft 365

IT security awareness

Education

Diploma or Bachelor’s Degree in Information Technology

Tools

IT ticketing systems

Asset management tools

Job description

Shape the Future of Health with Us

Join a leading life sciences group driving innovation in Microbiology, Oncology, and Infectious Diseases across Southeast Asia. Headquartered in Singapore, Biomedia Holdings empowers healthcare, research, and pharma sectors with cutting-edge diagnostics, therapeutics, and lab technologies.

Responsibilities:

• Serve as the first point of contact for IT support, providing Level 1 and basic Level 2 helpdesk services (on-site and remote) to end users for hardware, software, network, and application-related issues.

• Provide daily support for the Group’s IT infrastructure, including desktops/laptops, network, telephone, security, business applications, and system reliability.

• Administer and manage Active Directory accounts, Office 365 user access, printer accounts, and IT ticketing systems.

• Support deployment and management of software applications and solutions for both new and existing users.

• Assist in system performance monitoring to ensure stability and uptime.

• Oversee user onboarding and offboarding processes, ensuring appropriate access provisioning and IT equipment setup/retrieval.

• Maintain and update IT administrative documentation, including user accounts, asset tracking, loan records, and network diagrams.

• Track and manage IT inventory, including procurement, deployment, and audits of IT assets.

• Troubleshoot issues related to Windows 10/11 (boot errors, updates, user profiles, etc.) and end-user devices (laptops, desktops, printers, IP phones, softphones).

• Support and conduct internal training on systems, Microsoft 365 (Outlook, Teams, SharePoint, Excel, PowerPoint), and IT security awareness.

• Ensure compliance with company IT policies, procedures, and cybersecurity practices (e.g., antivirus, password policies, data protection).

• Recommend improvements to existing IT processes, SOPs, and work instructions.

• Provide ad-hoc and after-hours IT support during outages, system upgrades, or preventive maintenance when required.

Qualifications and Requirements:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.

• At least 2–3 years of relevant hands-on experience in IT support, preferably in a corporate environment.

• Strong troubleshooting skills in hardware, operating systems, user software (especially Microsoft 365), and general end-user support.

• Proficient in IT ticketing systems, asset management, and service documentation.

• Familiarity with LAN/Wi-Fi network troubleshooting and basic network support.

• Working knowledge of IT security awareness, antivirus solutions, and data protection measures.

• Proficient in Windows 10/11 administration and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

• Self-motivated, proactive, and able to manage multiple tasks effectively.

• Strong interpersonal and communication skills with a customer-service mindset.