IT Executive

Carro; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Carro, Southeast Asia's largest online automotive marketplace, seeks an IT Support Specialist to provide technical assistance and support. The role involves troubleshooting, system maintenance, and user training while collaborating with the IT team for project execution. Join a diverse and innovative environment committed to employee growth and cutting-edge technology.

Benefits

Comprehensive benefits including medical and insurance

Flexible working arrangements upon request

Formal and informal learning development programmes

Diverse and inclusive working environment

Fun employee events and initiatives

Qualifications

• 1–3 years in IT support or help desk.
• Proficiency in Windows/macOS and networking.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide first-line technical support via various channels.
• Diagnose and resolve hardware/software issues.
• Monitor and maintain IT infrastructure.

Skills

Problem-solving

Communication

Patience

Customer service orientation

Education

Associate or bachelor's degree in IT, Computer Science, or related field

Tools

Windows

macOS

Microsoft 365

TeamViewer

AnyDesk

Job description

Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 6 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co

Why work with Carro?

• Join the region’s largest online automotive marketplace with offices in 6 countries.
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning
• Formal and informal learning and development programmes to support your growth and career progression.
• Comprehensive benefits including medical, insurance and wellbeing.
• Flexible working arrangements upon request.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia.
• Pursue opportunities to work at departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Fun and engaging employee events, initiatives, and celebrations.

The IT Support Specialist provides technical assistance and support to end-users,

ensuring smooth operation of computer systems, networks, and software applications.

This role involves troubleshooting hardware and software issues, maintaining IT

equipment, and assisting with system upgrades and security measures.

What you will be doing:

Technical Support & Troubleshooting

• Provide first-line technical support to employees via phone, email, chat, or in

person.

• Diagnose and resolve hardware, software, and network-related issues (e.g.,

Windows/macOS, Office 365, printers, VPN, internal systems etc.).

• Escalate complex issues to higher-level IT staff when necessary.

System & Network Maintenance

• Install, configure, and update operating systems and software applications.

• Monitor and maintain IT infrastructure (servers, workstations, routers, switches).

• Assist in managing user accounts, permissions, and passwords in internal

system.

Hardware & Software Management

• Set up and deploy new computers, laptops, peripherals, and mobile devices.

• Perform routine maintenance and repairs on IT equipment.

• Track IT inventory and manage asset lifecycle (procurement to disposal).

Security & Compliance

• Ensure antivirus, firewalls, and security patches are up to date.

• Educate users on cybersecurity best practices (phishing, strong passwords,

etc.).

• Assist in enforcing IT policies and compliance standards

Documentation & Training

• Create user guides and FAQs for common IT issues.

• Train employees on new software or IT procedures.Collaboration & Projects

• Work with the IT team on infrastructure upgrades, migrations, and IT projects.

• Assist in setting up audio/video equipment for meetings and events.

What you will need:

• Education: Associate or bachelor’s degree in IT, Computer Science, or related

field (or equivalent experience).

• Experience: 1–3 years in IT support, help desk, or a similar role.

• Technical Skills:

o Proficiency in Windows/macOS, Microsoft 365, and basic networking

(TCP/IP, DNS, DHCP).

o Knowledge of remote desktop tools (TeamViewer, AnyDesk etc).

• Soft Skills:

o Strong problem-solving and communication skills.

o Patience and customer service orientation.

o Ability to explain technical concepts to non-technical users.

Work Conditions:

• On-site, remote, or hybrid (specify if applicable).

• Occasional after-hours support for critical issues.

Founded in 2015, Carro is Southeast Asia's largest online used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, and Thailand, and has recently expanded its reach to Japan and Taiwan. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund and several other sovereign funds. For more information, please visit: www.carro.co