IT Executive

LESUS ENGINEERING PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading engineering firm in Singapore is looking for an IT Support Specialist. The role involves providing first-line technical support, conducting routine system maintenance, and assisting with operational tasks. Candidates should have a degree in Computer Science or Information Technology and at least 2 years of experience in level 2 support. Familiarity with Microsoft products is preferred.

Qualifications

• At least 2 years of proven experience providing level 2 support to users.
• Ability to troubleshoot and solve IT-related issues.
• Experience in supporting Microsoft products is preferable.

Responsibilities

• Provide first-line technical support to end-users.
• Conduct routine maintenance tasks and monitor network performance.
• Provide administrative support including documentation and scheduling.
• Conduct training sessions for end-users on IT tools and best practices.

Skills

Technical support

Troubleshooting

System maintenance

Network monitoring

Documentation

Training

Education

Computer Science or Information Technology

Tools

Office365

Outlook

Firewall

Job description

Addcel has been delivering deep value to clients across Pharmaceutical, Data Centers, Semi-con and Oil & Gas industries since 2010.

Specialising in Design & Building of utility systems, prefabrication/ DFMA works, facility & plant maintenance and construction implementation, we take pride and passion in all that we do.

Your Responsibilities

To carry out day-to-day IT requirements and to support the business' operations and administrative matters.

IT Support:

• Provide first-line technical support to end-users, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer systems, software applications, and peripheral devices.
• Assist in managing IT assets, including inventory tracking and procurement of hardware/software.
• Collaborate with HR for new hire and exit staff IT processes, including paperwork, archive emails, office setup and etc.
• Liaise with third party vendors to coordinate issues on specific services.
• Liaise with product manufacturers for problem escalation and resolution.
• Handle a hardware warranty claim and replacement

System Maintenance and Monitoring:

• Conduct routine maintenance tasks such as system updates, patches, and backups to ensure system reliability and security.
• Monitor network performance and address any issues to minimize downtime and optimize efficiency.
• Implement security measures to safeguard company data and systems against cyber threats.

Operational & Administrative Support:

• Provide administrative support as needed, including documentation, scheduling, and data entry.

Documentation and Reporting:

• Maintain accurate records of IT assets, software licenses, and service agreements.
• Document troubleshooting procedures and solutions to build a knowledge base for future reference.

Training and Knowledge Sharing:

• Conduct training sessions for end-users on IT tools, software applications, and best practices.
• Share technical knowledge and expertise with colleagues to foster a culture of continuous learning and improvement.

The ideal candidate for the role will possess:

• Computer Science, Information Technology or related disciplines
• At least 2 years of proven experience providing level 2 support to users
• Ability to troubleshoot and solve the IT-related issues
• Experience in supporting Microsoft product like Office365, Outlook, etc is preferable
• Have good knowledge on firewall preferable