IT Executive

Worldwide Hotels Management (H) Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel management group in Singapore is looking for an IT Support Specialist to maintain its IT infrastructure across hotels and the head office, manage user accounts, and provide technical support to staff. Candidates should have an ITE/Diploma in IT and excellent interpersonal skills. Experience with property management systems is preferred.

Qualifications

• Excellent interpersonal skills are required.
• Experience with property management systems (PMS) is a plus.

Responsibilities

• Maintain IT infrastructure including servers and networks.
• Provide installation and maintenance of desktops and laptops.
• Perform user account management and prepare devices for new staff.
• Provide technical support to hotel staff and head office.
• Develop troubleshooting checklists for staff.
• Coordinate with vendors for system implementations.
• Assist in implementing IT security policies.
• Ensure up-to-date anti-virus software on all devices.
• Perform daily data and network backup.
• Document IT procedures and configurations.
• Participate in sustainability efforts.

Skills

Interpersonal skills

Troubleshooting

IT Security

Education

ITE / Diploma in Information Technology or related field

Job description

Job Description

• Assist in maintaining the IT infrastructure, including servers, networks, systems, and software in our group of hotels and head office.

• Provide installation, configuration, and maintenance of desktop, laptop, network appliances and software.

• Perform user account management and prepare laptop or desktop for new staffs.

• Provide application and infrastructure technical support to hotel staff and head office employees.

• Develop simple trouble shooting checklists for our hotel staff to follow before contacting IT department or the vendors.

• Co-ordinate with multiple vendors to ensure that various systems (e.g. PMS and Keycard) with dependencies are implemented at the same time or in a timely manner.

• Security and Compliance:

• Assist in the implementation of IT security policies, procedures, and protocols to protect the hotel's data and systems.

• Ensure all PCs and laptops in our hotels have up-to-date anti-virus software installed.

• Perform end-user daily data and network backup.

• Perform documentation on IT procedures, system and network configuration.

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirement

• ITE / Diploma Information Technology, or a related field.

• Excellent interpersonal skills.

• Experience with property management systems (PMS) is a plus.