IT Executive

SHILLA TRAVEL RETAIL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail company in Singapore is looking for an IT Support Specialist. The role involves overseeing POS installations, providing software support, ensuring network security, and managing hardware support. A diploma in IT with 1-2 years of experience in retail or FMCG is preferred. Strong attention to detail and good communication skills are essential, along with proficiency in MS Office and SAP systems.

Qualifications

• 1-2 years of relevant experience in a retail or FMCG setting.
• Strong attention to detail and proactive approach.
• Ability to work autonomously with minimal supervision.

Responsibilities

• Oversee the installation and removal of POS systems.
• Provide troubleshooting support for POS and system issues.
• Manage IT device warranties and accessory purchases.

Skills

IT proficiency

Attention to detail

Proactive approach

Interpersonal skills

Communication skills

Education

Diploma in IT or equivalent

Tools

SAP Systems

MS Office

Job description

Point of Sale (POS) Support:

• Oversee the installation and removal of POS systems in-store.
• Provide initial diagnosis and level 1 troubleshooting support for POS issues.
• Conduct POS induction for newly onboarded staff.

Software and System Support:

• Offer software and system support and troubleshoot issues across various departments.
• Install and grant system access to each department.
• Manage and ensure the smooth operation of our in-house systems.
• Oversee internal and external application upgrades.

Network Security and Maintenance:

• Manage telephone and internet lines.
• Assist in headquarters network maintenance.
• Ensure adherence to headquarters network security policies.

Hardware Support:

• Provide technical support for desktops, laptops, printers, network devices (VPN, routers, Wi-Fi, switches), AV equipment, and web conference devices.
• Manage IT device warranties and accessory purchases.

Stock take Support:

• Actively participate in stock take exercises.
• Offer support in generating general reports.
• Prepare the necessary hardware, such as laptops and scanners, for stocktaking.

Additional Responsibilities:

• Fulfill any other ad-hoc duties or projects as assigned.

Requirement:

• Possess a diploma in IT or an equivalent qualification.:
• 1-2 years of relevant experience, with a preference for experience in a retail or FMCG (Fast-Moving Consumer Goods) setting.
• Exhibit strong attention to detail.
• Demonstrate a proactive approach, reliability, and a collaborative team spirit.
• Display a high level of motivation and self-initiative, with the ability to swiftly address and resolve issues.
• Capable of working autonomously with minimal supervision.
• Possess effective interpersonal and communication skills.
• Proficiency in MS Office is expected.
• Prior experience with SAP systems, particularly in the MM (Materials Management), LE (Logistics Execution), and FI (Financial) modules
• Candidates with knowledge of computer networking and internet technologies will be particularly advantageous.