IT Executive

SKINLAB THE MEDICAL SPA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a Technical Support Specialist to provide onsite and offsite IT support. Responsibilities include managing IT systems, participating in CRM and mobile app development, and troubleshooting network issues. The ideal candidate should have knowledge in technical support and cloud-based systems. The role may require weekend support when necessary.

Qualifications

• Experience in technical support including onsite and offsite assistance.
• Proven ability to maintain IT systems and infrastructure.
• Knowledge in CRM and mobile app development.

Responsibilities

• Provide technical support for IT systems and infrastructure.
• Participate in development and maintenance of CRM and Mobile App.
• Assist teams in process improvements and issue resolution.
• Handle installation and configuration of operating systems.

Skills

Technical support

Cloud-based systems

CRM development

Network troubleshooting

Programming languages

Job description

• Provide technical support (onsite/offsite)
• Maintain and support IT systems and infrastructure including Cloud-based systems and e-commerce websites
• Participate in CRM and Mobile App development and subsequent maintenance and enhancements
• Assist in process improvements and recommend best approaches for resolving issues
• Handle projects with different functional teams to define requirements and implementation plan
• Escalate and report any emergency cases to different functional teams
• Compile and analyze incidents and determine the areas of improvement
• Installation, configuration, and deployment of operating systems and software for PC and Laptop
• Provides IT Helpdesk support on hardware, software, and networks problems
• Assist in network and wireless troubleshooting issues
• Knowledge of programming language
• Controlling digital signage/ TV across all the clinics
• Expected to work/ support in ad hoc & weekend if clinics have issues relating to IT