IT EXECUTIVE

EVER HIGHER PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A technology company in Singapore is looking for a dedicated IT support specialist. The ideal candidate will excel in customer service, troubleshoot issues across various OS platforms, and maintain IT inventory records. A diploma in Computer Science or related field and at least 2 years of experience are required for this position.

Qualifications

• At least 2 years of working experience in the related field.
• Understanding of various OS platforms including Windows, Linux, and Mac OS.

Responsibilities

• Provide excellent client service while troubleshooting issues via phone and remote tools.
• Follow up with users and see problems through to resolution.
• Maintain company accounts and IT inventory records.

Skills

Customer service skills

Windows Server OS

Network Solutions

Backup Solutions

Education

Diploma in Computer Science/Information Technology

Job description

• Provide excellent client service while troubleshooting client issues via phone, remote tools and e-mail on various OS platform such as Window, linux and Mac OS
• Follow up with users, provide feedback and see problems through to resolution via inhouse ticketing system
• Understand various OS platform as Window, linux and Mac OS and networking
• Utilize excellent customer service skills and exceed customers’ expectations
• Performs minor repairs to hardware, software, or peripheral equipment according to company standards if required
• Ensure proper recording, documentation and closure
• Recommend procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Maintains company accounts and IT inventory records.

QUALIFICATIONS

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Windows Server OS, Network Solutions, Backup Solutions
• Preferably Junior Executive specialized in IT/Computer - Network/System/Database Admin or equivalent.