IT Engineer, Maintenance and Support (2025A075)

CAREER CONNEX PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established System Integrator is seeking an IT Support professional to provide technical assistance to end-users in a dynamic and 24/7 operational environment. This role involves supporting cybersecurity and networking issues, appealing to candidates with IT qualifications and a customer-oriented mindset.

Qualifications

• 1 to 2 years working experience preferred; fresh graduates welcome.
• Knowledge in cybersecurity, network support, IT support assistance.
• Able to work on shift schedules, 24/7 operations.

Responsibilities

• Providing technical support assistance to end-users via Chat, Email, Phone, and on-site.
• Focus on IT Support service assistance for cybersecurity and network.
• Handle escalations and assist client's technical issues.

Skills

End-user

Network

Cybersecurity

Education

ITE or Diploma in any IT related field

Tools

Cisco

Fortinet

Palo Alto

Solarwinds

Job description

Industry: Technology Industry

Location: West area

Working Hours: Shift work, Stand-by 24/7 Operation

Skills: End-user, Network, Cybersecurity

Our client is an established System Integrator with strong presence in the Enterprise, Network and Security Infrastructure business catering to Commercial and Government sector.

Position Responsibilities:

• The primary scope is providing technical support assistance to end-users via Chat, Email, Phone and on-site support assistance.
• Will focus on IT Support service assistance for cybersecurity, network, end-user PC equipment, configuration, deployment and support.
• Handle various technology products such as (but not limited to): Cisco, Fortinet, Palo Alto, Solarwinds.
• Handle escalations and assist client’s technical issues.

Position Requirements:

• ITE or Diploma in any IT related field.
• Ideally with 1 to 2 years working experience in Network, IT Security Maintenance and Support.
• Fresh Graduates are welcome.
• Able to work on shift schedule, 24/7 operations, travelling in different sites and people oriented.
• Knowledge in cybersecurity and network support, IT support assistance and L1/L2 exposure.

We will consider all candidates but will prioritise those who have closer requirements to client needs.

Thank you!

Joseph Syho

Reg Number: R1108657

EA Licence No: 18C9079