IT Engineer (Epicor)

Grand Venture Technology Limited; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

A leading company in technology is seeking an ERP System Manager to oversee and maintain their Epicor ERP system. The role involves ensuring system performance, supporting users, and collaborating with multiple departments to meet business requirements. Ideal candidates will possess a degree in IT and have a minimum of three years' experience managing Epicor systems, along with strong problem-solving skills and the ability to communicate effectively.

Qualifications

• Minimum 3 years of experience managing Epicor system.
• Strong understanding of ERP modules like Manufacturing, Purchasing, Sales, and Finance.
• Experience in user support, system configuration, and minor customizations.

Responsibilities

• Monitor and maintain the Epicor ERP system for reliability.
• Coordinate with departments to understand ERP needs.
• Train and guide end-users on ERP functionalities.

Skills

Problem-solving

Attention to detail

Effective communication

Education

Degree or diploma in IT

Tools

Epicor ERP

SQL

C#

Python

Job description

Job Overview:

• Manage and maintain the company's ERP system (Epicor).

• Ensure system health, performance, and smooth day-to-day operations.

• Support system configuration, optimization, upgrades and access management.

• Work closely with internal departments and external group entities to meet business needs.

Key Responsibilities:

• Monitor and maintain the Epicor ERP system to ensure reliability and efficiency.

• Perform system configurations, minor customisations, and setup based on user or business requirements.

• Liaise with different departments (e.g., Finance, Operations, Sales) to understand their ERP needs and issues.

• Coordinate with external vendors or group IT when required for system enhancements or escalations.

• Troubleshoot and resolve ERP-related issues, providing timely support to users.

• Assist in ERP version upgrades, patch management, and testing.

• Maintain ERP documentation including configurations, processes, and changes.

• Train and guide end-users on ERP functionalities and best practices.

• Implement continuous improvements to streamline ERP processes.

• Manage system access for the users by complying with audit requirements.

• Any other tasks assigned by the IT Manager.

Requirements:

• A degree or diploma in IT field

• Minimum 3 years of experience managing Epicor system

• Good understanding of ERP modules such as Manufacturing, Purchasing, Sales and Finance

• Strong problem-solving skills and attention to detail.

• Ability to communicate effectively with technical and non-technical users.

• Experienced in user support, system configuration, and minor customisations.

• Ability to work independently and collaboratively with cross-functional teams.

Preferred Skills:

• Strong knowledge in Epicor ERP (Kinetic or earlier versions).

• Good understanding of SQL queries, BAQ, BPMs in Epicor.

• Some experience in using programming languages like C# and python would be an added advantage.

• Experience supporting ERP projects like module implementations, migrations, or integrations.

• Knowledge of manufacturing industry processes is an advantage.