IT Engineer

Aspire Lifestyles (Apac) Pte. Ltd.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in the service industry is seeking an experienced IT professional to manage end-user support and infrastructure operations. This role involves ensuring timely problem resolution, managing assets, and enhancing service delivery. The ideal candidate will possess strong knowledge in Microsoft systems, networking, and security protocols, along with excellent problem-solving skills.

Qualifications

• 5+ years in international IT support, preferably in service industry.
• Proven experience in IT support and infrastructure management.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead IT support operations, ensuring SLA compliance and readiness.
• Manage IT assets and vendor coordination.
• Troubleshoot hardware, software, and network issues.

Skills

Microsoft systems

Networking

Security protocols

Problem-solving

Communication

Interpersonal skills

Tools

Windows

Azure

Linux

AIX

Cisco

Catalyst

NetScreen

AWS

O365

Teams

SharePoint

Job description

We’re seeking an experienced IT professional to lead end-user support and infrastructure operations in Singapore. This role ensures timely resolution of technical issues, manages IT assets, and drives continuous service improvement.

Key Responsibilities:

• Lead IT support operations, ensuring SLA compliance and 24/7 readiness.

• Manage IT assets, onboarding/offboarding processes, and vendor coordination.

• Troubleshoot hardware, software, and network issues.

• Maintain secure and resilient infrastructure in collaboration with global teams.

• Oversee system maintenance, backups, patching, and endpoint security.

• Support audits, IT governance, budgeting, and compliance (ISO27001, PCIDSS).

• Drive BCP/DR planning and execution.

• Participate in IT projects and strategic initiatives

Requirements:

• Proven experience in IT support and infrastructure management

• Strong knowledge of Microsoft systems, networking, and security protocols

• Operation and maintenance of infrastructure: Windows, Azure, Linux, AIX

• Network equipment: Cisco, Catalyst, NetScreen

• Cloud systems: AWS, FreeBSD; e-commerce & call center apps (cloud/SFDC preferred)

• Microsoft apps: Windows, O365, Teams, SharePoint

• Excellent problem-solving and communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Strong interpersonal skills; effective across diverse teams

• Solid understanding of ITSM and troubleshooting practices

• 5+ years in international IT support, preferably in service industry