IT Engineer

About Advance Intelligence Group

Headquartered in Singapore, Advance Intelligence Group a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has over 2000+ employees and has presence across South and Southeast Asia, Latin America and Greater China serving 700+ enterprise clients, 150,000+ merchants and 30 million+ consumers. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar, Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI. We are also ranked among LinkedIn's Top 15 Startups in Singapore in 2022 - the third year in a row we've been on the list.

We serve enterprises, consumers and merchants through our key Business Units:

• ADVANCE.AI is a leading big data and AI company providing digital transformation, fraud prevention and process automation solutions for enterprise clients in banking, fintech, retail and e-commerce.
• Atome Financial offers consumers greater financial access through technology with its suite of products including Atome, a leading "buy now pay later" brand, and digital lending services such as Kredit Pintar in Indonesia.
• Ginee is a leading e-commerce merchant services technology platform serving numerous markets in Southeast Asia; providing comprehensive digital solutions for e-commerce, retail, brand and enterprise customers.
  
  

We are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders
  
  

We are seeking an experienced IT professional to support and optimize business workstations, IoT devices, SaaS applications, and IT infrastructure. You will manage device provisioning, inventory, procurement, and provide technical support for corporate applications across departments. As a key player, you will collaborate with regional IT, security, and compliance teams, while ensuring seamless IT operations, business continuity, and customer satisfaction. Your role includes troubleshooting, performance optimization, and recommending improvements for system efficiency and security.

Key Responsibilities

• Administer and secure corporate IoT devices through MDM and EDR solutions.
• Oversee device provisioning, inventory, and procurement of IT hardware/software assets.
• Provide technical support for corporate SaaS and core applications.
• Collaborate with IT, security, and compliance teams for project work.
• Optimize IT infrastructure and troubleshoot issues to improve performance and efficiency.
• Manage cloud and AI platforms, ensuring smooth operations and resolving related issues.
• Drive automation processes, identify improvements, and monitor system health and security.
• Ensure timely resolution of IT incidents and requests to minimize disruptions.
• Prepare and support internal and external ISO audits for regulatory adherence.
• Track progress, and promote alignment, innovation, and engagement to achieve measurable goals.
  
  

Job Requirements

• Degree/Diploma in Information Technology or relevant field.
• Confident in troubleshooting and optimizing common network stack (firewalls, routers, switches, VPN, Wi-Fi APs).
• Strong analytical, problem-solving, and communication skills.
• Knowledge of information security measures and prevention practices.
• Familiarity with cloud platforms (AWS, Azure, GCP), automation (Python, API), and AI tools (OpenAI).
• Ability to track and resolve multiple tasks efficiently, ensuring high-quality service and customer satisfaction.
• Innovative, proactive, and capable of working independently while collaborating with teams.
• Experiment AI, ML, and IoT integration to improve IT operations and service delivery.