IT/Desktop Support Executive

Alphaeus Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading company in Singapore is looking for an entry-level IT support specialist to manage client platform issues. Responsibilities include troubleshooting, reporting on service levels, and providing technical advice. A minimum NITEC qualification and knowledge of hardware and software systems are required for this temporary position.

Qualifications

• Minimum NITEC qualification in an IT-related discipline.
• Advanced knowledge of hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of operating systems, software applications, and remote connection systems.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Provide timely status updates to relevant parties.
• Monitor the agreed service levels and maintain system configurations.

Skills

Troubleshooting

Incident Response

Technical Advice

Education

NITEC qualification in IT-related discipline

Job description

2 days ago Be among the first 25 applicants

• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents, investigate, and provide temporary and/or permanent resolutions for escalated issues.
• Provide timely status updates to relevant parties.
• Perform service requests related to client platforms.
• Monitor the agreed service levels, document, and maintain system configurations; provide regular reports to relevant parties.
• Participate in client platform implementation and upgrade projects.
• Research and evaluate client platform tools.
• Provide technical advice related to systems to customers or project teams.
• Manage system changes through the change request process and report status to relevant parties.
• Perform presales tasks related to client platforms.
• Gather business and application requirements for infrastructure analysis and design.
• Ensure service levels meet requirements; propose and implement action plans when necessary.
• Establish facility management standards and best practices to ensure operational consistency across teams.

Responsibilities

• Troubleshoot client platform problems.
• Respond to incidents, investigate, and resolve issues promptly.
• Update relevant parties with status reports.
• Handle service requests for client platforms.
• Maintain system configurations and monitor service levels.
• Participate in implementation and upgrade projects.
• Research and evaluate platform tools.
• Provide technical advice to customers and teams.
• Manage system changes and report on progress.
• Support presales activities.
• Gather and analyze infrastructure requirements.
• Maintain operational standards and best practices.

Requirements

• Minimum NITEC qualification in an IT-related discipline.
• Advanced knowledge of hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of operating systems, software applications, and remote connection systems.

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Information Technology

Industries

• IT Services and IT Consulting

This job is expired or no longer accepting applications.