IT Desktop Support Engineer (Pasir Panjang)

Telistar Solutions Pte Ltd; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in IT services is seeking a dedicated IT Support Specialist. This entry-level position involves troubleshooting hardware and software issues, managing installations, and providing excellent customer service. You will work with various operating systems, including Windows and Mac, and utilize tools like SCCM for deployments. If you're passionate about technology and eager to grow in the IT field, this role offers a fantastic opportunity to develop your skills in a supportive environment. Join a team that values professionalism and customer satisfaction while tackling exciting challenges in the tech world.

Qualifications

• Minimum 1 year of relevant experience in a similar role.
• In-depth troubleshooting skills for various operating systems and hardware.

Responsibilities

• Troubleshoot hardware and software issues effectively.
• Install and maintain hardware and computer peripherals.

Skills

Troubleshooting skills for Windows OS

Active Directory

Microsoft Office & Office 365

Customer service skills

Time management

Education

Relevant experience in IT support

Tools

SCCM

Windows 10 & 11

Mac OS

Job description

Scope Of Responsibilities (but Not Limited To)

• Troubleshoot hardware and software issues.
• Install and maintain hardware and computer peripherals.
• Install and upgrade operating systems and computer software.
• Troubleshoot networking and connection issues.
• Advise on software or hardware upgrades.
• Complete job reports and order supplies.
• Troubleshoot issues related to computer OS and peripherals.
• Handle different PC operating systems (Mac, Windows 7/8/10).
• Perform hardware and software installations, understanding deployment tools like SCCM.

Job Requirements

• Minimum 1 year of relevant experience in a similar role.
• Basic knowledge of group policies, Active Directory, and Exchange.
• In-depth troubleshooting skills for Windows OS (Windows 10 & 11), Mac OS, Microsoft Office & Office 365 applications, PC/laptop hardware, peripherals, including printers and mobile devices.
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.
• Excellent customer service and interpersonal skills.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting