IT - Desktop Support Engineer / Onsite Engineer - East/West

STAFFKING PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services company in Singapore is seeking a Desktop Support Engineer. The role involves providing IT support, managing service requests, and conducting equipment maintenance. Entry-level candidates are welcome to apply, as training is provided. This position offers a great opportunity for those looking to advance their careers in IT.

Qualifications

• Entry level candidates are welcome; training is provided.
• Experience in IT frontline operations is an advantage.

Responsibilities

• Provide support for a variety of IT-related issues including desktops and notebooks.
• Manage IT service tickets and document resolutions.
• Conduct preventive maintenance and troubleshooting of IT equipment.

Skills

IT Service Management (ITSM)

Network troubleshooting

Hardware support

Software installation

Customer service

Education

Diploma/ Degree in Information Technology or related field

Job description

Overview

• 5 or 5.5 working days, Office Hour

• Location: East/West

• Entry level are welcome to apply training is provided

• Company with great career prospect

Job Scope

Desktop Support Engineer

• IT trained with IT frontline experience.

• Support consists of IT Service Management (ITSM) tickets, requests, walk-in, on-site, self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support

• Address and resolve basic incident, walk in and requests, logs all incidents and requests; engages Subject Matter Experts to resolve incidents that are beyond the scope of their ability or responsibilities.

• Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information / basic troubleshooting done. Critical tickets involving any security related matters or data breached to be escalated within an hour.

• Document resolutions and updates self-help and knowledge base. Grows general knowledge of current IT application and services, increasing ability to resolve requests on first contact.

• Network troubleshooting, both wired and wireless using Fluke testing device.

• Verification of whitelisted USB device and to perform whitelisting of USB device

• Troubleshooting of hardware problem for PCs and PC peripherals, and reporting to vendor for Return Merchandise Authorization (RMA)

• Software Installation, Elevated Administrator access requirements and Software Security Compliance checking for onboarded / corporate systems

• Removal and Secure Erasing of storage media for write off

• Secure Token connectivity issue

• Password reset for corporate user accounts

• Expected to move IT equipment with the proper handling tool

Onsite Engineer

• Provide On site or IT counter services for IT-related issues include problems with Desktops,

• Notebooks/Macbooks, Tablets, Printers, Plotters, MFDs, Copiers and Scanners to users

• Conduct IT Equipment Management Services related to escalation eg: to external 3rd party vendor for maintenance support etc

• Conduct Preventive Maintenance on all Laptop, workstation and Macbook

Job Requirements

• Diploma/ Degree in Information Technology, or a related field.

• Entry level are welcome to apply training is provided

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Tan Hui Yin (R25142188)