IT/Desktop Support Engineer (Min 1 year experience)

Alphaeus Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading company seeks a Desktop Support Engineer to provide IT support to government staff, ensuring high customer satisfaction. Your role includes troubleshooting, technical support, and maintaining service quality across various locations. Ideal candidates should have NITEC and at least one year of experience in a similar role.

Qualifications

• Good command in English required.
• Min 1 year experience preferred.

Responsibilities

• Provide onsite support to users and ensure service reports are completed.
• Handle Level 1 & 2 troubleshooting and provide technical operations support.
• Assist with client events and additional service requirements.

Skills

Customer Satisfaction

Troubleshooting

Technical Support

Education

NITEC/Higher NITEC

Job description

About the Role:
As an Desktop Support Engineer, your primary responsibility is to provide IT support to Government Staff whenever end-users encounter any IT-related issues.

Responsibilities:

• Provides onsite support to users with good customer satisfaction for main and off-site.

• Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure.

• Helps to maintain or improve the overall image of the support team.

• Level 1 & 2 level trouble shoot and problem resolutions.

• Provide technical and operation support.

• Work to reach service level target.

• Break/fix for patches, software distribution and preventive maintenance.

• Managed the media and documentation related to the equipment supported.

• Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities.

• Install the inventory scanning agent upon any new asset.

• Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer).

• Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning.

• Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository Support IMACs each IMAC is treated as a case.

• Provide break fix to software distribution patches where customer will provide the instructions.

• Provide onsite assistance for client events (e.g. HFL…). Such events may be conducted outside the stipulated service hours.

• Additional service requirements in line with the role may be added or deleted fromtimetotime.

Requirements:

• Good command in English to liaise with different entities

• Candidate must possess at least NITEC/Higher NITEC and above

• Min 1 year experience

Details:

• Working hrs : 7am -4pm or 8am - 5pm or 10am – 7pm (based on Project arrangement)

• Location : Island wide (based on Project arrangement)