IT Desktop Support Engineer

SHINY PEOPLE HR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An innovative consultancy is seeking a skilled IT Support Specialist to troubleshoot and resolve hardware and software issues. This role involves installing and maintaining computer systems and peripherals, ensuring seamless operation across various operating systems, including Windows and Mac. The ideal candidate will possess strong troubleshooting skills and excellent customer service abilities, thriving in high-pressure situations. Join a dynamic team where your expertise will contribute to enhancing client satisfaction and operational efficiency in a fast-paced environment.

Qualifications

• Minimum 1 year of relevant experience in a similar role.
• In-depth troubleshooting skills of Windows OS and Mac OS.

Responsibilities

• Troubleshoot hardware and software issues.
• Install and maintain hardware and computer peripherals.
• Advise on software or hardware upgrades.

Skills

Troubleshooting hardware and software issues

Networking and connection issues

Customer service

Active Directory

Windows OS

Mac OS

Microsoft Office & Office 365

Tools

SCCM

Job description

Job Description:

• Troubleshoot hardware and software issues
• Install and maintaining hardware and computer peripherals
• Install and upgrading operating systems and computer software
• Troubleshoot networking and connection issues
• Advise on software or hardware upgrades
• Complete job reports and ordering supplies
• Computer OS/Peripherals troubleshooting
• Handle Different PC Operating Systems ( Mac, Windows 7/8 and 10)
• Perform Hardware Software Installation ( understanding of deployment tools like SCCM)
• Any adhoc duties assigned from time to time

Requirements:

• Minimum 1 years of relevant experience in a similar role
• Basic knowledge group policies, Active Directory and Exchange
• In-depth troubleshooting skills of Windows OS (Windows 10 & 11), Mac OS, Microsoft Office & Office 365 applications, PC/Laptop hardware, PC/Laptop peripherals, including printers and mobile devices
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
• Excellent customer service and people skills

Working Hours:

• 2 shifts: 7.30am - 4.30pm or 9am - 6pm

Location:

• Pasir Panjang