IT Desktop Engineer

HI-EX IT SERVICES PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A dynamic IT company in Singapore is looking for a Desktop Support Engineer to solve tech problems and support users. Responsibilities include resolving helpdesk requests, providing support for hardware, and maintaining documentation. The ideal candidate has a Diploma in IT and at least one year of relevant experience. Join us for a collaborative work culture and opportunities for growth.

Benefits

Collaborative work culture

Learning opportunities

Opportunities to grow within IT

Qualifications

• Minimum 1 year of experience in desktop or IT support.
• Strong interpersonal and communication skills.
• Ability to troubleshoot user issues effectively.

Responsibilities

• Respond to and resolve helpdesk requests efficiently.
• Provide hands-on technical support for hardware and software.
• Maintain and update documentation for common fixes.

Skills

Problem-solving

Interpersonal skills

Technical support

Communication

Education

Diploma in Information Technology or related field

Job description

Do you love solving tech problems and helping people work smarter? Join our dynamic IT team as a Desktop Support Engineer and be the hero behind the screens — supporting users, troubleshooting tech issues, and keeping our systems running at peak performance.

What You’ll Do (Job Description)

Respond to and resolve helpdesk requests efficiently and professionally

Provide hands-on technical support for computer hardware, software, printers, and LAN

Troubleshoot user issues and guide them through solutions step-by-step

Maintain and update documentation for common fixes and processes

Proactively suggest improvements to enhance system performance and user experience

What We’re Looking For (Job requirement)

Diploma in Information Technology or related field

Minimum 1 year of experience in desktop or IT support

Strong interpersonal and communication skills — you're patient, clear, and tech-savvy

A team player with a passion for problem-solving and continuous learning

Why Join Us?

Collaborative work culture with learning opportunities

Exposure to diverse IT environments and systems

Opportunities to grow within the IT infrastructure or security tracks

Make a direct impact by keeping the organization connected and productive