IT Desktop Engineer

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A technology services company based in Singapore is seeking a Desktop Support Technician. The role involves providing technical support to users, resolving help requests, and maintaining high levels of customer satisfaction. The ideal candidate will have at least a diploma and one year of experience in desktop support, along with knowledge of Microsoft Windows 10 and Office 365. Strong communication skills are essential for this position.

Qualifications

• Min. ITE/Diploma graduate with 1 year experience in desktop support.
• Experience in Microsoft Windows 10 and Microsoft Office 365.
• Clear Spoken & Written English required.
• Previous IT helpdesk and/or call centre support experience is a plus.
• Ability to prioritize effectively and work with a sense of urgency.

Responsibilities

• Perform Desktop Support services to users.
• Resolve end user help requests and escalate when necessary.
• Create and update work instructions.
• Document standards and procedures.

Skills

Desktop Support

Customer Satisfaction

Technical Support

Verbal Communication

Written Communication

Education

ITE/Diploma

Tools

Microsoft Windows 10

Microsoft Office 365

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Certified: Windows Client

Microsoft Certified: Managing Modern Desktops

Job description

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Requirement

Min. ITE/Diploma graduate with 1 year experience in desktop support

Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

Clear Spoken & Written English.

possess at least one (1) of the following certifications or their equivalent:

• CompTIA A+;
• CompTIA Security+;
• CompTIA Network+;
• Microsoft Certified: Windows Client;
• Microsoft Certified: Managing Modern Desktops.

Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

Demonstrate knowledge in the support of workstations, and related components

Good verbal and written communication skills

Ability to prioritize effectively and work with a sense of urgency

Effectively communicates with teammates and managers