IT Desktop Engineer

SMART FORTE CONSULTING LLP; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Desktop Support Specialist, where you will provide essential end user support and troubleshoot various hardware and software issues. This role involves assisting with Operating Systems Migration and ensuring timely resolution of incidents within service level agreements. Located near Raffles Place MRT, this position offers a dynamic work environment in the banking sector. If you have a diploma in IT or Computer Engineering and 1-2 years of relevant experience, this is an exciting opportunity to enhance your career in a supportive and collaborative setting.

Qualifications

• 1 to 2 years of experience in desktop support or end user support.
• Strong troubleshooting skills for hardware and software issues.

Responsibilities

• Provide end user support and troubleshoot hardware/software issues.
• Assist in Operating Systems Migration and installation of applications.

Skills

End User Support

Troubleshooting

Operating Systems Migration

Documentation in IT Service Management Tool

Education

Diploma in Information Technology

Nitec in Computer Engineering

Job description

Responsibilities

• End user support
• Assist in Operating Systems Migration and related support
• Support, troubleshooting, diagnosis of hardware and software problems
• Handle all problems associated to End User Equipment and Software
• Installation of software/application
• Provide accurate and timely documentation in IT Service Management Tool
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA
• Synchronizing application settings to environment requirement
• Relocation of computer devices and peripherals
• Setting up of the end users profiles for applications
• To guide, update and follow up to end users

Job Requirements

• Diploma / Nitec in Information Technology, Computer Engineering or related field
• 1 to 2 years of Desktop support / end user support experience
• 5 days work (9am to 6.30pm) near Raffles Place MRT
• Bank working environment
• Salary $2500 to $3000
• Start work immediately or within short notice

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.