IT Deployment & Project Engineer

CHASSasia (Singapore) Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology company in Singapore seeks an IT support professional to assist in IT infrastructure deployment projects focused on Microsoft solutions. The role involves trouble-shooting, project coordination, and managing support tickets. Candidates should have a degree or diploma in Computer Science and 2-5 years of experience in IT support, with a strong command of Microsoft technologies.

Qualifications

• 2–5 years of hands-on experience in IT deployment and L2 support.
• Familiarity with networking concepts and firewall operations.
• Certifications in Microsoft or related technologies preferred.

Responsibilities

• Plan, execute, and support IT infrastructure deployment projects.
• Deliver L2/L3 support for incident and problem management.
• Manage technical escalations with vendors/principals.

Skills

Analytical skills

Troubleshooting

Project coordination

Service-oriented mindset

Education

Degree or Diploma in Computer Science or related discipline

Tools

Microsoft 365

Azure

Intune

M365 Defender

Cloud backup solutions

Microsoft Active Directory

Exchange

Hyper-V

VMware

Job description

Key Responsibilities:

• Plan, execute, and support IT infrastructure deployment projects involving Microsoft 365, Azure, Intune, Backup, and Cloud Security.

• Deliver L2/L3 support for incident and problem management, ensuring timely troubleshooting and resolution.

• Apply best practices for structured problem-solving and root cause analysis.

• Manage technical escalations and work closely with vendors/principals for resolution both remotely and on-site.

• Assist in project coordination tasks including project scoping, tracking milestones, and communicating with internal/external stakeholders.

• Take ownership of assigned support tickets and follow through until full resolution.

• Maintain system documentation, deployment records, and internal knowledge base.

• Provide regular status updates to stakeholders and ensure project/service delivery is aligned with SLAs and customer expectations.

Requirements:

• Degree or Diploma in Computer Science, Information Technology, or a related discipline.

• 2–5 years of hands-on experience in IT deployment and L2 support in enterprise or managed service provider (MSP) environments.

• Practical experience in Microsoft 365, Azure, Intune, M365 Defender, and cloud backup solutions.

• Familiarity with Microsoft Active Directory, Exchange, Hyper-V/VMware, and authentication protocols.

• Exposure to basic project management tasks such as scheduling, coordination, and stakeholder updates.

• Understanding of networking concepts, firewall operations, and recovery procedures.

• Strong analytical and troubleshooting skills with a service-oriented mindset.

• Self-driven, team player, and able to work independently when required.

• Certifications in Microsoft or related technologies are preferred or expected within the first 6–12 months.