IT Customer Support

ETERE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading software company in the broadcast and media industry seeks two Customer Support Representatives for a full-time, on-site position. The role involves providing technical assistance and engaging with a global customer base. Comprehensive training and opportunities for career progression are offered, alongside medical insurance and other benefits.

Benefits

Comprehensive product training

Skills development programs

Opportunities for career progression

Medical Insurance

AWS

Qualifications

• 1 year or more relevant experience required.
• Able to work during weekends and Public Holidays on rotational shifts.

Responsibilities

• Deliver remote assistance for technical and operational challenges.
• Collaborate with developers to enhance customer experience.
• Manage incidents and support chatrooms.

Skills

Customer Support

Incident Management

Basic Microsoft SQL knowledge

Job description

We are seeking two Customer Support Representatives to join our software engineering team, supporting our global network of customers in the broadcast and media industry.

This is a full-time and on-site position, where selected candidates will work five days per week, for eight hours per day. Shifts include weekends and public holidays on a rotational basis, with working hours starting in the early morning and concluding in the mid-afternoon.

What We Offer:

- Comprehensive product training

- Skills development programs

- Opportunities for career progression

- Medical Insurance

- AWS

Key Responsibilities:

- Delivering remote assistance for technical and operational challenges within our proprietary software ecosystem

-Collaborate with our skilled Software Developers and Engineers to elevate the customer experience

-Incident management

-Management of our support chatrooms

-Identifying software faults and analyzing system errors

-Recommending effective solutions to resolve issues efficiently

If you're ready to be part of a dynamic and fast-paced environment, apply today!

Knowledge

Preferably with basic Microsoft SQL knowledge

Experience

1 year or more, relevant experience

Others
Able to work during weekends and Public Holidays on rotational shifts