IT Customer Success Manager (DSC/JH)

ST ENGINEERING INFO-SECURITY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in IT solutions is looking for a project manager specializing in Cyber Security to oversee and enhance maintenance systems. The role involves coordinating projects, managing teams, and ensuring compliance with security standards. Candidates should have strong IT infrastructure experience and effective team management skills.

Qualifications

• At least 3 years of experience in team management.
• Minimum 3 years of experience in Cyber Security.

Responsibilities

• Manage project-related paperwork and ensure workflow efficiency.
• Liaise with support groups and external contractors.
• Generate and present Monthly Reports to customers.

Skills

IT infrastructure vulnerability assessment

System updates

OS hardening

Cyber Security

Job description

Responsibilities

• Participate in project or Maintenance Systems’ meetings and propose improvements if necessary
• Evaluate potential problems and technical hitches and work with engineer for solutions
• Supervise current projects / Maintenance Systems and coordinate all team members to keep workflow on track
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored (System extension, Tech-Refresh and obsolescence replacement).
• Liaise with backend support group to facilitate Maintenance Systems’ fulfilment and compliance
• Liaise externally with the rest of Service Partners and contractors to facilitate the project/Maintenance Systems’ fulfilment
• Generate and analyse Monthly Report and present to end customers
• Involve in System transition from Project to Maintenance phase
• Ensure an appropriate and efficient hand-over from Delivery Day 1 to the Maintenance team

Requirements

• Strong experiences in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations.
• At least 3 years of experience in team management
• Have at least 3 years of experience in Cyber Security

Work location: Jurong East